Karen Fox
Saint John,NB
Summary
Dynamic professional with a proven track record at Canada Revenue Agency, excelling in conflict resolution. I thrive in fast-paced environments, consistently prioritizing tasks to achieve results and support team objectives.
Overview
24
24
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
Saint John, NB
09.2022 - 05.2025
- Receiving incoming calls and providing responses for account specific enquiries which included difficulty making payments, issues with postings on their business tax accounts or requests for information and or references.
- Researching, interpreting and explaining federal legislation to clients.
- Resolving a variety of complaints and problems through specified agency procedures.
Graphic Communications Business Focal
Xerox
Saint John, NB
09.2006 - 09.2022
- Receive and facilitate customer escalations
- Networking new devices
- Data entry
- Service call requests
- Supply ordering
- Quarterly account reviews
- Monthly reporting
- Site checks and monitoring new install activity
- Primary contact to field managers, account teams and customers
Telephone Sales Representative
Eddie Bauer
Saint John, NB
09.2001 - 09.2006
- Placing catalog orders
- Credit card applications
- Cross selling and meeting sales quotas
- Data entry
- Assisting with training classes and floor support
Education
High School Diploma -
St. Vincent's High School
Saint John, NB06.1992
Skills
- Excellent communication skills
- Conflict resolution and problem solving techniques
- Outlook, Excel, Word, MS Teams, Genesys/HCCS PowerPoint
- Organized
- Ability to multi task and prioritize time management
- Fast learner
Languages
English
Custom
Julie Graves
Customer Care
506-343-2907
Steven Doiron
Canada Revenue Agency
506-654-8231
Timeline
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - 05.2025
Graphic Communications Business Focal
Xerox
09.2006 - 09.2022
Telephone Sales Representative
Eddie Bauer
09.2001 - 09.2006
High School Diploma -
St. Vincent's High School