Karen Fox
Saint John,NB
Summary
Dynamic professional with a proven track record at Canada Revenue Agency, excelling in conflict resolution. I thrive in fast-paced environments, consistently prioritizing tasks to achieve results and support team objectives.
Overview
24
24
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - 05.2025
- Receiving incoming calls and providing responses for account specific enquiries which included difficulty making payments, issues with postings on their business tax accounts or requests for information and or references.
- Researching, interpreting and explaining federal legislation to clients.
- Resolving a variety of complaints and problems through specified agency procedures.
Graphic Communications Business Focal
Xerox
09.2006 - 09.2022
- Receive and facilitate customer escalations
- Networking new devices
- Data entry
- Service call requests
- Supply ordering
- Quarterly account reviews
- Monthly reporting
- Site checks and monitoring new install activity
- Primary contact to field managers, account teams and customers
Telephone Sales Representative
Eddie Bauer
09.2001 - 09.2006
- Placing catalog orders
- Credit card applications
- Cross selling and meeting sales quotas
- Data entry
- Assisting with training classes and floor support
Education
High School Diploma -
St. Vincent's High School
Saint John, NB06.1992
Skills
- Excellent communication skills
- Conflict resolution and problem solving techniques
- Outlook, Excel, Word, MS Teams, Genesys/HCCS PowerPoint
- Organized
- Ability to multi task and prioritize time management
- Fast learner
Languages
English
Custom
Julie Graves
Customer Care
506-343-2907
Steven Doiron
Canada Revenue Agency
506-654-8231
Timeline
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - 05.2025
Graphic Communications Business Focal
Xerox
09.2006 - 09.2022
Telephone Sales Representative
Eddie Bauer
09.2001 - 09.2006
High School Diploma -
St. Vincent's High School
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