Dhanusha Parameswaran
Ottawa,ON
Summary
Motivated professional with an MBA in Agribusiness Management specialized in Marketing-HR and a Post-Graduate Diploma in Brand Management. Valuable contributor to organizations seeking collaboration, exceptional interpersonal skills, and multitasking capabilities. Demonstrates a consistent ability to meet tight deadlines.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
- Assisting taxpayers with inquiries related to taxation matters, providing accurate and timely responses.
- Conducting research and gathering facts to address complex tax-related questions.
- Effectively communicating tax regulations and requirements to ensure compliance.
- Building positive relationships with taxpayers and managing sensitive tax situations.
- Demonstrating emotional intelligence and adeptness in conflict resolution for handling delicate matters.
Case Manager
MSI Corp
01.2020 - 11.2022
- Addressed customer inquiries regarding orders, pricing, installations, and cancellations.
- Took ownership of customer issues, proactively providing solutions.
- Maintained high-level customer service and adhered to service management principles.
- Managed data entry into computerized databases and spreadsheets.
- Consistently met and exceeded performance metrics and targets.
Customer Service Representative
Fairfield Inn And Suites Marriott
06.2019 - 03.2020
- Collaborated with the Executive Housekeeper to lead and motivate the housekeeping team.
- Contributed to the property's overall profitability through excellent service delivery.
Junior Relationship Manager
Muthoot Securities
11.2017 - 12.2018
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Assisted customers with share trading and maintained strong relationships.
- Conducted business reviews to ensure client satisfaction.
HR Trainee
Fertilizers And Chemicals Ltd
07.2017 - 08.2017
- Conducted a project on 'Employee Motivation and its Impact on Employee Performance.'
- Utilized MS Excel, SPSS, and various data analytical tools for the project.
Education
Post Graduate Diploma - Business
Algonquin College
Ottawa, ON12.2019
MBA - Marketing-Human Resource Management
Kerala Agricultural University
Vellanikkara, India03.2017
Bachelor of Science - Botany
St Alberts College
Kochi, India03.2015
Skills
- Quick learner
- Strong interpersonal skills
- Proficient in progress evaluations
- Effective in research and data collection
- Excellent customer communication
- Relationship building
- Strong organizational abilities
- Dedicated work ethic
- Conflict resolution skills
- Emotional intelligence
- Proficient in Microsoft Project, SPSS, Microsoft Excel, Microsoft PowerPoint, Database Management Systems
Technical Skills:
Accomplishments
- Part of the execution team for Food Frenz convenience store and bakery activation.
- Volunteer at Algonquin College's AC Day 1 event.
- Consistently exceeded sales targets for 6 consecutive months at Muthoot Securities.
Interests
- Head of Marketing Team, All India Management fest conducted by Kerala Agricultural University.
- First prize winner in HR Game in All India Management fest conducted by Saintgits College of Engineering.
- Coordinator of All India Business Plan contest conducted by Hykon India Private Limited.
- Coordinator of official meet conducted by Securities and Exchange Board of India.
- Coordinated annual meets of Thrissur Management Association.
Activities and Honors
- Star of the Month, recognized for outstanding performance in June 2021.
- Dean's Honors List 2019 for academic excellence.
Timeline
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
Case Manager
MSI Corp
01.2020 - 11.2022
Customer Service Representative
Fairfield Inn And Suites Marriott
06.2019 - 03.2020
Junior Relationship Manager
Muthoot Securities
11.2017 - 12.2018
HR Trainee
Fertilizers And Chemicals Ltd
07.2017 - 08.2017
Post Graduate Diploma - Business
Algonquin College
MBA - Marketing-Human Resource Management
Kerala Agricultural University
Bachelor of Science - Botany
St Alberts College
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