MD ASIF RAYHAN
St. John’s,Canada
Summary
Motivated and detail-oriented individual currently enrolled in the Construction/Industrial Electrician (Pre-Employment) program at Academy Canada, building a strong foundation in electrical theory, safety, and hands-on practical skills. Brings a diverse background in customer service, technical support, and team leadership from roles with the Canada Revenue Agency and in the hospitality industry. Proven ability to troubleshoot, follow procedures, and adapt quickly in fast-paced environments. Committed to beginning a career as an Electrician Apprentice, combining recent technical training with strong communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Taxpayer Services Agent
Canada Revenue Agency
St. John’s, NL
10.2022 - 07.2025
- Handled high-volume taxpayer inquiries by phone and in writing, ensuring accurate resolution based on CRA policies and procedures.
- Conducted research using CRA internal databases, legislation, and reference tools to resolve complex tax account issues.
- Determined eligibility for adjustments, benefits, and relief requests, applying sound judgment and critical analysis.
- Maintained confidentiality and security of taxpayer data while navigating multiple applications to reconcile accounts.
- Collaborated with senior agents and program specialists on escalated files, ensuring seamless client service.
- Delivered clear and empathetic communication to taxpayers regarding sensitive and financial matters.
Store Manager
Peter’s Pizza Greek Taverna
St. John’s, NL
05.2022 - 09.2022
- Directed daily restaurant operations including team scheduling, inventory management, customer service, and vendor relations.
- Trained and supervised staff of 10+ on health and safety standards, food quality, and service efficiency.
- Conducted cash flow analysis, managed payroll, and balanced daily financial reports to align with budget targets.
- Designed promotional strategies that increased foot traffic and customer retention.
- Addressed and resolved customer complaints professionally, maintaining a loyal customer base.
CUSTOMER SERVICE AND DELIVERY DRIVER SUPERVISOR
Mama Soula's Restaurant And Peter's Pizza
St. John's, Newfoundland and Labrador
04.2021 - 12.2021
- Inspected car equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Maintained accurate financial records by collecting and documenting timely and past-due customer payment
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Cook and Delivery Driver
Mama Soula's Restaurant And Peter's Pizza
St. John's, Newfoundland and Labrador
03.2020 - 03.2021
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management, tracking supplies, and reporting shortages.
LINE COOK AND KITCHEN SUPERVISOR
Merlo's Inferno Restaurant
St. John's, Newfoundland and Labrador
03.2015 - 11.2018
- Assisted in training new line cooks on cooking techniques.
- Monitored inventory levels and reported shortages to management.
Pizza and Line Cook
Peter's Pizza
03.2013 - 12.2014
- Operated kitchen equipment safely and efficiently, following all safety protocols.
- Communicated effectively with team members to coordinate meal production efficiently.
Education
Diploma of Vocational Education - Construction/Industrial Electrician
Academy Canada
St. John's, NLBasic Bookkeeping, Introductory Financial Accounting, Intermediate Financial Accounting I & II
McMaster University
Hamilton, ON12-2023
Advanced Diploma in Culinary Arts - Diploma in Food Preparation & Cooking
City and Guilds of London Institute
London05.2010
High School Diploma -
Thakurgaon Govt. College
Thakurgaon09.2005
Skills
Problem Solving & Troubleshooting
Team Collaboration & Communication
Accounting Software management
Time Management & Task Prioritization
Customer Service Experience
Technical & Digital System Proficiency
Adaptability in Fast-Paced Environments
Strong Work Ethic & Dependability
Certification
- First Aid & CPR/AED Level C
- Driver License – Class 5
- WHMIS 2015
Volunteer Experience
Canadian Blood Services, St. John’s, NL, 06/01/18, 04/30/19, 05/01/22, 09/30/22, Assisted with donor registration, appointment coordination, and event setup., Provided support and comfort to blood donors before and after donation., Promoted community awareness of donation drives, encouraging participation.
Languages
English
Professional
Bengali
Professional
Hindi
Professional
References
- Wahidur Rahman
Income Tax Auditor
Canada Revenue Agency
St. John's, NL
E-mail: Wahidur.Rahman@cra-arc.gc.ca
Phone: 709-769-6622
- Shamim J Munna
Electrical Engineer
Newfoundland and Labrador Hydro
St. John's, NL
E-mail: smunna@gmail.com
Phone: 709-764-6318
Timeline
Taxpayer Services Agent
Canada Revenue Agency
10.2022 - 07.2025
Store Manager
Peter’s Pizza Greek Taverna
05.2022 - 09.2022
CUSTOMER SERVICE AND DELIVERY DRIVER SUPERVISOR
Mama Soula's Restaurant And Peter's Pizza
04.2021 - 12.2021
Cook and Delivery Driver
Mama Soula's Restaurant And Peter's Pizza
03.2020 - 03.2021
LINE COOK AND KITCHEN SUPERVISOR
Merlo's Inferno Restaurant
03.2015 - 11.2018
Pizza and Line Cook
Peter's Pizza
03.2013 - 12.2014
Diploma of Vocational Education - Construction/Industrial Electrician
Academy Canada
Basic Bookkeeping, Introductory Financial Accounting, Intermediate Financial Accounting I & II
McMaster University
Advanced Diploma in Culinary Arts - Diploma in Food Preparation & Cooking
City and Guilds of London Institute
High School Diploma -
Thakurgaon Govt. College
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