Jewell Alvarez
Edmonton,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Jasper Place Wellness Centre Medical Clinic
09.2019 - 09.2023
- Used Healthquest to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed efficient flow of medical records by confirming accuracy, scanning documents into EHR system, and securely storing physical copies.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Registered and verified patient records before triage with most up-to-date information.
Patient Referral Coordinator
Jasper Place Wellness Centre Medical Clinic
09.2019 - 09.2023
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Worked with patients to schedule tests and procedures.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided support and guidance to patients and families to navigate healthcare systems.
Part-time Customer Service Associate
Winners City Centre
06.2018 - 06.2019
Full Time Store Supervisor
1662452 Alberta Ltd. O/A Mr. Sub
07.2009 - 05.2018
Front Desk Staff
Dubai Festival City
10.2006 - 06.2009
Part-time College Instructor
DLSP College
02.2006 - 10.2006
Education
Medical Office Assistant Diploma -
Academy of Learning College
Edmonton, AB06.2018
Bachelor of Science - Nutrition And Dietetics
University of Santo Tomas
Manila,Philippines03.2003
Skills
- Medical Office Assistant Diploma
- Medical Office Software(Healthquest)
- Patient Scheduling
- Phone and Email Etiquette
- Appointment management
- Patient Care
- Medical Records Management
- Patient Referrals
- Payment collection and processing
- Understanding of medical ethics
- Reception Management
- Data Entry
- Administrative Support
- Adaptable and Flexible
Languages
English
Professional Working
Certification
- Alberta Netcare Portal Training
- Standard First Aid CPR level C with AED
- FOIP: Focus on Privacy online course
- Health Information Management Provincial Standard Practices eLearning module and Assessment
- AHS HIA Awareness online training course
References
- Bridgette Singh, Vice President of Operations, Jasper Place Wellness Centre, 780 297 9976
- Dr. Shawkat Kibria, Family Doctor, Lessard Clinic, SKibria@telus.net
Timeline
Medical Office Assistant
Jasper Place Wellness Centre Medical Clinic
09.2019 - 09.2023
Patient Referral Coordinator
Jasper Place Wellness Centre Medical Clinic
09.2019 - 09.2023
Part-time Customer Service Associate
Winners City Centre
06.2018 - 06.2019
Full Time Store Supervisor
1662452 Alberta Ltd. O/A Mr. Sub
07.2009 - 05.2018
Front Desk Staff
Dubai Festival City
10.2006 - 06.2009
Part-time College Instructor
DLSP College
02.2006 - 10.2006
Medical Office Assistant Diploma -
Academy of Learning College
Bachelor of Science - Nutrition And Dietetics
University of Santo Tomas
- Alberta Netcare Portal Training
- Standard First Aid CPR level C with AED
- FOIP: Focus on Privacy online course
- Health Information Management Provincial Standard Practices eLearning module and Assessment
- AHS HIA Awareness online training course
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