Fatima Elrgig
Edmonton,Canada
Summary
Diligent with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers. Highly organized and dependable, with solid foundation in pharmaceutical principles and customer service. Knowledge in maintaining accurate patient records and proficient in inventory management. Committed to ensuring smooth pharmacy operations and enhancing patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Global College of Business & Technology
03.2023 - 11.2025
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Pharmacy Assistant
Pharmacy One
03.2023 - 07.2023
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
2 Years as Nurse Assistant
Omdurman Hospital
03.2015 - 07.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
Education
Pharmacy Assistant Diploma Program -
CDI College
Edmonton, AB04-2023
High School Diploma -
Khartoum Sudan
Abu Bakr Al-Siddiq08-2014
Skills
- Pharmacy Assistant Diploma
- Customer service
- Product restocking
- Answering customer questions
- Kroll software
- Medications inventory
- Verifying medications
- Medication Dispensing
- Problem-Solving
- Medical Reception
- Attention to Detail
- Multitasking and Organization
Certification
- Enriched Academy, 03/01/23
- WHIMIS, 02/01/23
Languages
English
Elementary
Timeline
Medical Office Assistant
Global College of Business & Technology
03.2023 - 11.2025
Pharmacy Assistant
Pharmacy One
03.2023 - 07.2023
2 Years as Nurse Assistant
Omdurman Hospital
03.2015 - 07.2017
- Enriched Academy, 03/01/23
- WHIMIS, 02/01/23
Pharmacy Assistant Diploma Program -
CDI College
High School Diploma -
Khartoum Sudan
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