Ryan Lahaise
Calgary
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
10
10
years of professional experience
Work History
Unit Clerk
Alberta Health Services, AHS
04.2014 - Current
- Managed approximately 30 incoming calls daily to unit and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to and resolved diverse "parent of patient" issues with speedy and knowledgeable assistance.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Coordinated diagnostic tests, collection of samples and transportation of specimens to laboratory.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Practicum Student
AIM Medical Imaging
02.2014 - 04.2014
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Performed office tasks, taking messages, scanning documents, answering approximately 20 phone inquiries, and escorted patients to exam room.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Worked with industry professionals to further drive learning goals.
Education
Medical Office Assistant Diploma - Medical Office Assistant
Vancouver Career College
Vancouver, BC03.2014
Skills
- Customer Service
- Documentation skills
- Answer Telephones
- Organization and Time Management
- Adaptable and Flexible
- Medical Terminology
- HIPAA Compliance
- Medical Office Assistant Diploma
- Correspondence Writing
- Teamwork and Collaboration
- Computer Proficiency
- Administrative Support
Accomplishments
- Revamped NICU unit process, created and implemented daily checklist for day and night teams.
- Revamped NICU parent locker process and sent out communications to the team as well as parents visiting the unit.
- Created digital worksheets to move NICU unit from paper to digital.
- Created NICU unit pamphlets for parents on breastfeeding by hand.
- Created "how to" documents on NICU unit texting system SendHub.
- Created NICU engagement events, email communications and posters for said engagement events i.e. night tea for staff.
- Worked previously as editor and layout/design on NICU unit newsletter.
Timeline
Unit Clerk
Alberta Health Services, AHS
04.2014 - Current
Practicum Student
AIM Medical Imaging
02.2014 - 04.2014
Medical Office Assistant Diploma - Medical Office Assistant
Vancouver Career College
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