Jessica McMurran
Red Deer,AB
Summary
Experienced and knowledgeable professional with over 8 years' experience. Proven record of achieving productivity, business, and customer service goals. Work skillfully with all employees to boost performance and improve day-to-day operations. Diplomatic in resolving internal and external issues to maximize satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warranty and Insurance Representative
Rifco National Auto Finance
Red Deer, AB
11.2020 - Current
- Recovers funds on termed loans or as required on active accounts, by cancelling insurances and warranties on termed loans and repossession accounts
- Follow up on insurance claims on active accounts as required to ensure funds get sent and applied against active loans.
- Preparation of declarations and other legal documents required to obtain insurance and warranty payouts.
- Communication with Vice-President, Dealer Services when warranty and insurance issues could lead to sensitive interactions with dealerships.
Funding Specialist
Rifco National Auto Finance
Red Deer, AB
11.2018 - 11.2020
- Conducted pre-funding and funding activities for over 350 monthly applications.
- Set up, stored and updated customer files and regulatory paperwork.
- Compile paperwork for loan files, input information into systems and general filing
- Consulted with outside vendors to identify and resolve loan closing issues.
Collections Specialist
Bill Gosling Outsourcing - Rifco
Newmarket, ON
10.2017 - 10.2018
- Monitored over 200 accounts for compliance with established payment plans and flagged non-compliances.
- Advised debtors on payment options and arranged installment agreements.
- Achieved outstanding customer service on collection calls and maintained calm and professional demeanor.
- Able to handle high volume of calls and meet demands of busy, productive team members.
Manager
Dairy Queen
Richmond Hill, ON
05.2014 - 06.2018
- Utilized budget restructuring for labor, inventory purchase, and technology upgrades to control costs and optimize savings
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiles data on key metrics for reporting, analyzing trends, and finding ways to improve store performance.
Manager
Pizza Hut
Richmond Hill, ON
04.2016 - 09.2017
- Improved performance in areas of sales, management, and operations by identifying and focusing on areas for improvement.
- Controlled expenses, optimized schedules, and regulated inventory usage on regular basis to achieve or exceed financial goals.
- Adjusted job assignments and schedules in response to changing business needs, taking into account processes, employee knowledge, and customer feedback.
Team Lead
McDonald's
Richmond Hill, ON
04.2015 - 04.2016
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cross Trained on every station, successfully filling in where help was needed.
Education
Insurance Advisor - Insurance
Academy of Learning College
Red Deer, AB11.2022
High School Diploma -
King City Secondary
King City06.2014
Skills
- Organization
- Problem resolution
- Customer service
- Business Development
- Verbal and written communication
- Data collection and analysis
- Team management
- MS Office
Committees
Rifco National Auto Finance:
Chairman of the Joint Health & Safety Committee
Member of the Social Committee
Member of the Charity Committee
Certification
St. John Ambulance - Standard First Aid (CSA Intermediate) Level C CPR and AED
Timeline
Warranty and Insurance Representative
Rifco National Auto Finance
11.2020 - Current
Funding Specialist
Rifco National Auto Finance
11.2018 - 11.2020
Collections Specialist
Bill Gosling Outsourcing - Rifco
10.2017 - 10.2018
Manager
Pizza Hut
04.2016 - 09.2017
Team Lead
McDonald's
04.2015 - 04.2016
Manager
Dairy Queen
05.2014 - 06.2018
Insurance Advisor - Insurance
Academy of Learning College
High School Diploma -
King City Secondary
St. John Ambulance - Standard First Aid (CSA Intermediate) Level C CPR and AED
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