Jessica Green
Edmonton,ab
Summary
My compliance knowledge and team leadership not only enhanced recovery rates but also fostered a collaborative environment, consistently learning and growing monthly. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Collections Team Lead
Rifco National Auto Finance
04.2022 - Current
- Verify all scheduled Quick Connect campaigns are completed every day
- Keep team apprised of daily updates
- Work Item reviews
- Daily Review of Accounts about to Roll
- Email reviews for uncertified agents
- Lead Team Meeting and/or huddle minimum 1 time quarterly and ensuring to review any changes to policy or procedure and review at least 1 existing policy or procedure
- Keep Supervisor apprised of any system or personnel issues that occur that may affect productivity
- Leader Logs for each Agent updated daily
- 1 hour/day working accounts
- Monthly Call Calibration with Manager
- Weekly30 minute side by side per Agent every month
- Scoring calls on agents.
- Ensure i was documenting any training opportunities or any and all work i did on each and every agent, including myself
- Build one development plan per month per agent to find what to focus on based on employee metrics.
Collections Agent
Rifco National Auto Finance
08.2018 - Current
- Maintained compliance with industry regulations, ensuring appropriate documentation of all collection activities and avoiding privacy breeches.
- Reduced delinquency rates by asking for full payment today, how short ,and when can you ? by creating customized payment plans for our customers in financial distress.
- review delinquent accounts and see what could be done to reduce overdue balances and save from repossession .
- aim is to increase recovery rates by conducting regular quality control audits on all communications from collections agents.
- Participated in strategic planning sessions, contributing valuable insights on collections process improvements based on firsthand experience .
Education
High School Diploma -
Archbishop O'Leary
Edmonton, AB06.2005
Skills
Strong negotiation skills
Patience and Persistence
Compliance knowledge
Team management abilities
Goal setting strategies
Self-Motivation Abilities
Issue investigation
Teamwork and Collaboration
Problem-Solving
Multitasking and Organization
Problem-solving abilities
Team Leadership
Timeline
Collections Team Lead
Rifco National Auto Finance
04.2022 - Current
Collections Agent
Rifco National Auto Finance
08.2018 - Current
High School Diploma -
Archbishop O'Leary
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