CHRIS DYCK
Red Deer,AB
Summary
Strategic thinker with a proven track record of transforming organizations into top revenue producers. Known for an engaging and pleasant personality, excels in enhancing customer relationships to drive business growth. Expertise in improving customer satisfaction and loyalty, dedicated to delivering exceptional results and contributing to the success of any organization.
Overview
22
22
years of professional experience
Work History
Director of Originations
Rifco National Auto Finance
12.2023 - Current
- Established process and procedures to get to 99% auto adjudication.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Responsible for originations targets between 12-15 million per month.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on losses.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Manager Credit/ Dealer Services
Rifco National Auto Finance
08.2022 - 12.2023
- Helped to ensure inside sales target of 12-15 million per month were met.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Led change management initiatives to get to 99% auto adjudication.
- Launched new products and services for additional revenue of 2 million per month.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor Inside Sales/Dealer Services
Rifco National Auto Finance
08.2020 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity through automation.
- Team handled between 5000-6000 calls per month.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed and implemented customer service policies to enhance satisfaction.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
Territory Sales Representative
Rifco National Auto Finance
07.2019 - 08.2020
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for Rifco.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in a brand new territory to 2 million per month in booked loans.
- Increased market share to 16% in my territory.
- Maintained thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Grew brand new territory to 200 dealers.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
Credit Analyst
Rifco National Auto Finance
02.2017 - 04.2019
- Assessed credit risk and analyzed over 80 applications per day
- Reviewed twenty plus income per day.
- Took 50 plus inbound calls per day.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
Manager
Stonewater Group
01.2014 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Business Development Manager, Territory Manager, Account Manager
FBC
01.2009 - 01.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Finance Manager
Dodge Chrysler Jeep
01.2003 - 01.2009
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Education
Bachelor of Management -
University of Athabasca
Athabasca, ABSkills
- Strategic Planning
- Operations Management
- Project Management
- Team Management
- Staff Management
- Project Coordination
- Organizational Development
- Budget Control
- Business Planning
- Negotiation
- Hiring and Retention
- Business Development
- Charismatic Leader
- Sales management
- Information Technology Management
- Decision-Making
- Relationship Building
- Staff training/development
- Goal Setting
- Performance Evaluation and Monitoring
- Change Management
- Business Growth Initiatives
- Employee Motivation
- KPI Tracking
- Revenue Growth
- Sound Judgment
Volunteer Experience
- SPCA
- Hospice Society
- Women's Outreach
- Coach High School Basketball
- Heart and Stroke Foundation
- Canada Blood Services
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Director of Originations
Rifco National Auto Finance
12.2023 - Current
Manager Credit/ Dealer Services
Rifco National Auto Finance
08.2022 - 12.2023
Supervisor Inside Sales/Dealer Services
Rifco National Auto Finance
08.2020 - 08.2022
Territory Sales Representative
Rifco National Auto Finance
07.2019 - 08.2020
Credit Analyst
Rifco National Auto Finance
02.2017 - 04.2019
Manager
Stonewater Group
01.2014 - 01.2017
Business Development Manager, Territory Manager, Account Manager
FBC
01.2009 - 01.2014
Finance Manager
Dodge Chrysler Jeep
01.2003 - 01.2009
Bachelor of Management -
University of Athabasca
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