Joshua Bawtinheimer

Provided frontline and backend IT support for diverse systems, resolving complex technical issues efficiently. Ensured smooth operations by maintaining network stability, performing system upgrades, and collaborating with teams to provide smooth transition periods. Oversaw IT operations including asset management, IT onboarding and orientation, and administration of Microsoft SharePoint environments. Led Lucity upgrades and ongoing system management while providing technical support and contributing to various projects including SSO implementations, ensuring smooth and secure business operations. Below are some of the tools I used in this position:

• Azure AD (Entra ID)
• Intune MDM
• ABM (Apple Business Manager)
• Cisco Meraki Portal
• SonicWall
• Protectli
• Samsung Knox
• OPNSense
• SharePoint
• FreshService
• Zabbix
• M365 Suite (tools and admin portals)
• Brocade
• Active Directory (AD)
• Powershell
• Hyper-V
• Nginx (Reverse Proxy use cases)
• Unifi AP's (ubiquiti)
• PowerAutomate
• PowerBI

These are just a few of the tools I have used, I hope they provide proper insight on the broad spectrum of experience I have gained in this role.

• A reliable member of the Town of Sylvan Lakes IT team.
• I have been a part of multiple projects during my time in this position.
• Some of the responsibilities include but are not limited to: User Management, Configuration of networking environments, SharePoint administration, Support for SCADA systems, Business task automations, Software/Hardware troubleshooting, End user technical support, Support for Dynamics.
• This position has also exposed me to a wide range of applications for both networking, system administration, and general IT purposes such as: Azure AD, Intune MDM, Apple Business Manager, Samsung Knox, SharePoint, Ticket/Help Desk software (FreshDesk), Zabbix Monitoring, M365, Cisco Meraki portal, Sonicwall, OPNSense, Brocade Switches, Active Directory, PowerShell, Microsoft HyperV.

An active member on the support team for contracts regarding internal web applications Ericsson has with Telus and other third parties. Below I have listed the frameworks and technologies I used.

• Azure
• Windows Server
• Linux Server
• MySQL
• PostreSQL
• Jira
• React.js
• Node.js
• Oracle

• Re-built the front end for the Safety in Schools website hosted by Cap Corp. 4 month contract through the ds4y program.