Jesse Mae Coquilla-Angus
Prince Rupert,BC
Summary
A highly adaptive and enthusiastic person with drive, determination and proven ability to ensure that operation is efficient and profitable. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service. Extensive knowledge of the hospitality industry, working practices, pay, and conditions of employment. Now looking for a new and challenging career, one that will make best use of my existing skills and experience.
Overview
17
17
years of professional experience
Work History
Food Service Supervisor/Fast Food Restaurant Shift Manager
Wildsider North Coast Investments Inc. DBA Prince Rupert McDonald’s
08.2024 - Current
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Establish work schedules and procedures
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures
- Ensure that food and service meet quality control standards
- May participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
Restaurant Manager
Violet Oon Singapore
10.2017 - 04.2023
- Trained newly hired outlet staffs
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Assign tables according to reservations on a daily basis
- Maintain cleanliness of the workplace through random checks and weekly scheduled cleaning
- Maintain an effective plan of restaurant staffing needs
- Maximizing all business opportunities to increase restaurant revenue.
Server
Fairmont Hotels and Resort Dubai
05.2014 - 06.2017
- Displayed legendary customer service in which the Fairmont Hotels Brand is known throughout the world
- Possess knowledge in cocktail making and beverage service
- Knowledge on all products including wines and spirits
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Restaurant Manager
LUX* Maldives Resort
06.2013 - 05.2014
- Managing a high-volume restaurant alongside the manager & improving all controllable costs thereby maximizing financial performance
- Responsible for effectively developing, managing and leading the restaurant team to provide excellent service
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverages, supply, and labor costs
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Estimate food needs, place orders with distributors, and schedule the delivery of supplies
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Maximizing all business opportunities to drive sales.
Waitress
Le Meridien Amman
11.2007 - 04.2013
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Constantly expanded personal knowledge of food and service
- Developed a keen sense of cleanliness, personally and of the whole outlet
- Maintained a good working experience and safe working place within the store for all colleagues
- Cultivated ability to recall customers' names and address each by name.
Education
Elementary -
Holy Spirit Elementary School
Manila PhilippinesSecondary -
Culiat High School
Manila PhilippinesSkills
- Customer service
- Managing
- Food and beverage knowledge
- Strong communication skills
- Service industry background
- Wine service
Timeline
Food Service Supervisor/Fast Food Restaurant Shift Manager
Wildsider North Coast Investments Inc. DBA Prince Rupert McDonald’s
08.2024 - Current
Restaurant Manager
Violet Oon Singapore
10.2017 - 04.2023
Server
Fairmont Hotels and Resort Dubai
05.2014 - 06.2017
Assistant Restaurant Manager
LUX* Maldives Resort
06.2013 - 05.2014
Waitress
Le Meridien Amman
11.2007 - 04.2013
Elementary -
Holy Spirit Elementary School
Secondary -
Culiat High School
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