Vanessa Taylor
Prince Rupert,BC
Summary
Dynamic Tax Associate and Office Manager at H&R Block with proven expertise in tax preparation and client relations. Skilled in maximizing deductions while maintaining confidentiality and accuracy. Recognized for exceptional problem-solving and communication abilities, fostering a positive client experience and enhancing operational efficiency. Proficient in tax software and adept at managing sensitive information.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Tax Associate
H&R Block
02.2022 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Office Manager
H&R Block
01.2017 - 03.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Personal Support Worker
Durham Continuing Education
Oshawa, ON06-2002
High School Diploma -
Durham Adult Continuing Education
Oshawa, ON06-1998
Skills
- Verbal/written communication
- Data inputting
- Filing system management
- Client relations
- Teamwork
- Problem-solving
- Time management
- Tax software proficiency
- Data gathering
- Organization skills
Languages
English
Timeline
Tax Associate
H&R Block
02.2022 - Current
Office Manager
H&R Block
01.2017 - 03.2021
No Degree - Personal Support Worker
Durham Continuing Education
High School Diploma -
Durham Adult Continuing Education
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