Sarah Whaley
Prince Rupert,BC
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 20 years of experience working in busy environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Jordan's Principle Service Coordinator
Prince Rupert Friendship House Association
12.2023 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Participated in meetings and discussions with government officials and agencies
- Generated reports detailing findings and recommendations.
Longshoreman
DP World
03.2017 - Current
- Loaded and unloaded materials onto and off of trucks and trains for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Worked with and lifted heavy equipment on rail, the dock and the ship.
Purchasing Coordinator Assistant
CityWest
03.2021 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Processed, organized and prioritized purchase orders for all departments of CityWest.
- Received and shipped products, parcels and stock.
- Communicated with other companies and suppliers in a professional manner.
Customer Service Representative
CityWest
03.2017 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
Farwest Sport And Cycle
01.2006 - 01.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained new sales representatives.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Opened and closed computer systems and managed cash and interact register operations.
Manager
McDonald's Restaurant
07.2002 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
PRSS
Prince Rupert06.2002
Skills
- Social Perceptiveness: Strong personal skills, empathetic and true
- Active Listening: Communicate effectively with others
- Documentation: Organized
- Strong Analytical and Problem-Solving Skills: Enjoy working in a challenging environment
- Money Handling Abilities: Trustworthy and competent
- Customer Data Confidentiality: Integrity in everything
Certification
WHIMIS
Timeline
Jordan's Principle Service Coordinator
Prince Rupert Friendship House Association
12.2023 - Current
Purchasing Coordinator Assistant
CityWest
03.2021 - 04.2022
Longshoreman
DP World
03.2017 - Current
Customer Service Representative
CityWest
03.2017 - 04.2021
Sales Representative
Farwest Sport And Cycle
01.2006 - 01.2016
Manager
McDonald's Restaurant
07.2002 - 01.2006
High School Diploma -
PRSS
WHIMIS
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