Jason Cross
PERTH,ONT
Summary
I'm a highly motivated Sales Associate with extensive customer service and sales experience. A track record of driving sales while improving buyer's experience very personable and am able to find common ground with many different personalities and thriving in a new environment. Received coaching education in financing and supporting tech systems over the last year to compliment 20 years of sales background.
Overview
34
34
years of professional experience
Work History
Sales Associate
401 Auto Financing
02.2023 - 10.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
The RV place
01.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recommended accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Processed product returns and assisted customers with other selections.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided information on company offerings to promote products and services to customers.
- Helped customers complete purchases, locate items and join reward programs.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Finance & Sales Agent
AutoAgents
02.2021 - Current
- Created robust, diversified financial portfolios for clients.
- Spearheaded expansion strategies to increase business market share, drive growth and bring in new customers.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Evaluated competitor data and statistics to develop business investment strategy and drive growth.
- Researched and drove integration of hubspot to increase efficiency of accounting systems.
- Resubmitted overdue invoices and contacted appropriate parties to determine when payments would be received.
Fitness Director /Company Owner/Sales Representative
407 Fitness / Purium Health
08.2017 - 10.2020
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and implemented programs focused on improving power, speed, and endurance.
- Reviewed and improved nutritional habits of team members.
- Enhanced functional movement pattern of each athlete.
- Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
Strength Conditioning Coach
Goodlife Fitness
05.2007 - 04.2014
- Attended weekly sales training, that taught me how to overcome objections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
- Screened clients and performed client assessments.
- Designed specific workout systems for individual clients based on performance ability.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Personal Trainer
Bally's Total Fitness
04.2002 - 05.2007
- Maintained records related to sales, returns and inventory availability.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Referred customers to various services by evaluating needs and providing recommendations.
- Screened clients and performed client assessments.
- Taught clients how to properly operate exercise equipment.
- Developed organization systems for personal fitness plans, records and contracts.
- Built customer loyalty by executing effective completion of training initiatives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Trained clients during strength training, cardio vascular exercise and stretching.
Personal Trainer
Sports Clubs Of Canada
05.2000 - 04.2002
- Designed specific workout systems for individual clients based on performance ability.
- Curbed learning time by effectively developing customer rapport and training clients.
- Attended training work shops, to better hone my skills
- Taught clients how to properly operate exercise equipment.
Event Promoter & Production Manager
Self Employed At Substance Events
06.1997 - 04.1999
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Developed marketing material and coordinated distribution of it.
- Handled bookings and accommodations for international music artists.
- Managed event production.
Clothing Designer
Audiophile Clothing Company
11.1995 - 04.1998
- Clearly communicated design revisions to all members of fashion design team.
- Led aesthetic vision and creation of new fashion products.
- Sketched artistic and fresh designs for consideration.
- Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Construction Worker
Perthmore Glen Development
06.1990 - 10.1995
- Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
- Consulted with customers to understand desires and help each owner meet individual property objectives.
- Loaded and unloaded building materials used for construction.
- Provided accurate measurements and estimates for all projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding.
- Helped project managers develop work schedules for overall projects and individual stages.
- Monitored materials inventory and requested items for restocking for each job.
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Education
Associate of Science - Golf Fitness
Titleist Performance Institute
Oceanside, California01.2018
Associate of Science - Youth Fitness & Athletic Development Education
International Youth Conditioning Association
Plymouth, Michigan03.2011
Associate of Science - Human Biology And Exercise Science
Canadian Fitness Professionals Inc.
Toronto, ON05.2000
Skills
- Sales and Marketing
- Business Growth
- Customer Service
- Communications
- Strategic Planning
- Time Management
- Market Research
- Team building
- Finance aptitude
Languages
English
Full Professional
Timeline
Sales Associate
401 Auto Financing
02.2023 - 10.2023
Sales Associate
The RV place
01.2022 - 12.2022
Finance & Sales Agent
AutoAgents
02.2021 - Current
Fitness Director /Company Owner/Sales Representative
407 Fitness / Purium Health
08.2017 - 10.2020
Strength Conditioning Coach
Goodlife Fitness
05.2007 - 04.2014
Personal Trainer
Bally's Total Fitness
04.2002 - 05.2007
Personal Trainer
Sports Clubs Of Canada
05.2000 - 04.2002
Event Promoter & Production Manager
Self Employed At Substance Events
06.1997 - 04.1999
Clothing Designer
Audiophile Clothing Company
11.1995 - 04.1998
Construction Worker
Perthmore Glen Development
06.1990 - 10.1995
Associate of Science - Golf Fitness
Titleist Performance Institute
Associate of Science - Youth Fitness & Athletic Development Education
International Youth Conditioning Association
Associate of Science - Human Biology And Exercise Science
Canadian Fitness Professionals Inc.
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