Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Henckel

Ottawa,ON

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

401 Auto RV Canada INC
Ottawa, Ontario
11.2024 - Current
  • I responded to internal staff members' questions about office operations.
  • Answered and forwarded incoming phone calls, while managing multi-line telephone systems.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Server

The Waterfront Gastropub
Carleton Palace, ON
09.2024 - 11.2025
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained a polite and professional demeanor.

Cashier

Browns' Your Independent Grocer
Stittsville, Ontario
12.2023 - 03.2025
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customer questions and provided store information.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed other duties as assigned by management.

Education

High School Diploma -

TR Leger
Carleton Place, ON
02-2024

Skills

  • Office equipment operation
  • Inventory management
  • Customer feedback resolution
  • POS system operation
  • Customer relationship management
  • Attention to detail
  • Professional demeanor
  • Office organization

Certification

  • First Aid Certified
  • Smart Serve Certified
  • OMVIC Certified

Timeline

Receptionist

401 Auto RV Canada INC
11.2024 - Current

Server

The Waterfront Gastropub
09.2024 - 11.2025

Cashier

Browns' Your Independent Grocer
12.2023 - 03.2025

High School Diploma -

TR Leger

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Emily Henckel