Emily Henckel

Ottawa,ON

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

years of professional experience

Certification

Work History

Receptionist

401 Auto RV Canada INC

Ottawa, Ontario

11.2024 - Current

I responded to internal staff members' questions about office operations.
Answered and forwarded incoming phone calls, while managing multi-line telephone systems.
Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Server

The Waterfront Gastropub

Carleton Palace, ON

09.2024 - 11.2025

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained a polite and professional demeanor.

Cashier

Browns' Your Independent Grocer

Stittsville, Ontario

12.2023 - 03.2025

Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Answered customer questions and provided store information.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Performed other duties as assigned by management.

Education

High School Diploma -

TR Leger

Carleton Place, ON

02-2024

Skills

Office equipment operation
Inventory management
Customer feedback resolution
POS system operation

Customer relationship management
Attention to detail
Professional demeanor
Office organization