Jody Swannell
Waterloo,Canada
Summary
Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Inventory Administrator
401 Auto Group
01.2025 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Licensing vehicles.
- Processed required paperwork to expedite handling of vehicle ownership.
- Inspected over 300 incoming emails daily, responding promptly to transfer requests.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Sorted and arranged the delivery of licensing materials to franchises within the 401 Group.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Create and prepare dockets for vehicle stock.
Office Administrator | Customer Service Rep.
Musselman Compressor Services Inc.
02.2022 - 01.2025
- Answered phones professionally and managed inquiries from customers and vendors
- Reviewed emails daily for appropriate action
- Created work orders for preventative maintenance and repair services for compressed air systems
- Scheduled service and prepared work orders for Field Technicians, including pulling parts for service
- Responsible for loading and unloading products from trailers using a forklift
- Maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents
- Responsible for sending invoices and following up on outstanding accounts
Drug and Alcohol Technician
Driver Check Inc.
05.2021 - 01.2022
- Conduct drug collections and testing
- Performed COVID testing
- Breath alcohol testing (BAT)
- Clinic reception duties, including answering phones, booking appointments
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents
- Protected security of medical records to ensure that confidentiality was maintained
- Collaborated with nurses to ensure the accuracy of patient information in the system
Restaurant Manager
Pepis Pizza
06.2004 - 06.2021
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained food and equipment inventories to support business demand
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Resolved conflicts between staff and customers in a timely manner
Operations Clerk
Agriculture Canada | Farm Debt Mediation Services
02.1997 - 09.1999
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Secretary
Kawartha Alarm & Security Systems Inc.
04.1994 - 01.1995
- Scheduled appointments and conducted follow-up calls to clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Skills
- Office management
- Database entry, proficient in MS Office
- Quickbooks
- Customer relationship management
- Medical equipment operation
- Patient scheduling
- Patient confidentiality
- Specimens collection and processing
- Medical terminology
- Sterilization and clinic procedures
- PBS - Dealership Management Software
- Supervisor Health & Safety Awareness
- WHMIS
- Teamwork and collaboration
Certification
- Medical Office and Laboratory Technician
- Medical Terminology
- Counterbalance Forklift
- Supervisor Health and Safety Awareness in 5 Steps
- WHMIS
- CPR
- First Aid
Hobbies and Interests
- Author (Contemporary Fiction)
- Member & Volunteer for the KW Writers Alliance
- Member of The Planetary Society
Timeline
Inventory Administrator
401 Auto Group
01.2025 - Current
Office Administrator | Customer Service Rep.
Musselman Compressor Services Inc.
02.2022 - 01.2025
Drug and Alcohol Technician
Driver Check Inc.
05.2021 - 01.2022
Restaurant Manager
Pepis Pizza
06.2004 - 06.2021
Operations Clerk
Agriculture Canada | Farm Debt Mediation Services
02.1997 - 09.1999
Secretary
Kawartha Alarm & Security Systems Inc.
04.1994 - 01.1995
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