Jasvir Kaur
Brampton,Canada
Summary
Dynamic Service Coordinator with a proven track record at Mississauga Kia 401 Auto, enhancing customer satisfaction by 23%. Skilled in appointment scheduling and effective communication, I excel in multitasking and problem-solving, ensuring seamless service operations and fostering positive customer experiences. Committed to quality and detail-oriented in every task.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Mississauga Kia 401 Auto
Mississauga, ON
11.2023 - Current
- Coordinated service appointments and managed customer schedules effectively.
- Assisted customers with inquiries and provided detailed product information.
- Maintain up-to-date and accurate records of schedules, appointments, and meetings.
- Organized and prioritized daily tasks to streamline service operations.
- Enhanced overall customer satisfaction by 23% within the first 6 months of joining the team.
Quality Assurance Analyst
Silfab Solar
Mississauga, ON
08.2022 - 11.2023
- Conducted quality assurance testing and inspections to ensure compliance with company standards and industry regulations, identifying defects and areas for improvement.
- Identified and resolved issues to increase productivity by 23% and reduce defects by 30%.
- Successfully led the quality team to achieve a 99.7% customer satisfaction rating, exceeding industry benchmarks.
- Participated in training sessions to enhance team knowledge of quality standards.
Customer Service Representative
SSP Canada
Toronto Pearson International Airport, Mississauga, ON
06.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Consistently demonstrated a strong work ethic, commitment to excellence, exceeded performance targets, and contributed to a positive and productive work environment.
- Demonstrated exceptional customer service skills in a fast-paced environment, exceeding customer satisfaction targets by 17% through attentive listening, attention to detail, and prompt resolution of issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Computer System Technician
Sheridan College
Brampton08-2020
Skills
- Telephone communication
- Proficiency in office programs
- Attention to detail
- Time management
- Problem-solving abilities
- Service coordination
- Multitasking Abilities
- Appointment scheduling
- Record management
- Quality assurance
- Effective communication
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Service Coordinator
Mississauga Kia 401 Auto
11.2023 - Current
Quality Assurance Analyst
Silfab Solar
08.2022 - 11.2023
Customer Service Representative
SSP Canada
06.2020 - 07.2022
Computer System Technician
Sheridan College
Similar Profiles
Numair AhmadNumair Ahmad
Parts Assistant Manager at 401 Dixie KiaParts Assistant Manager at 401 Dixie Kia
Floura YonaanFloura Yonaan
Receptionist at Kia MississaugaReceptionist at Kia Mississauga
Yogesh TiwariYogesh Tiwari
Sales Consultant at Mississauga KiaSales Consultant at Mississauga Kia
Bibi Arsheena AliBibi Arsheena Ali
Account's Payable/ Receivables at Proreefer Mobile and Truck ServicesAccount's Payable/ Receivables at Proreefer Mobile and Truck Services
Jathurshan ThirugnanasambanthamJathurshan Thirugnanasambantham
Bookkeeper/Dispatcher at JSS TransportBookkeeper/Dispatcher at JSS Transport