Floura Yonaan
Mississauga
Overview
5
5
years of professional experience
Work History
Receptionist
Kia Mississauga
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Waitress
East Tea Can
04.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 1 - person wait staff who attended to specific needs of countless customers daily for East Tea Can restaurant with social relevancy and intentionality
Shift Manager
Manoousha
02.2021 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
Waitress
Karaoke
01.2021 - 04.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier Assistant
Tim Hortons
02.2020 - 03.2021
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Fresh Associate
Sobyes
01.2019 - 02.2021
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
- Coordinated product rotation according to expiration date and quality parameters.
- Managed department personnel, performance management, training and workflow planning.
Education
THE LYCEUM ACADEMY
Mississauga06.2023
THE LYCEUM ACADEMY
Mississauga 06.2023
Police Foundations
Sheridan Collage
04.2023
High School Diploma -
St Joan of Arc
Mississauga 09.2018
Skills
- First Aid and CPR Certified
- Cooperative Attitude
- Report Writing
- Relationship Development
Timeline
Waitress
East Tea Can
04.2021 - Current
Shift Manager
Manoousha
02.2021 - 05.2022
Waitress
Karaoke
01.2021 - 04.2021
Cashier Assistant
Tim Hortons
02.2020 - 03.2021
Fresh Associate
Sobyes
01.2019 - 02.2021
Receptionist
Kia Mississauga
THE LYCEUM ACADEMY
THE LYCEUM ACADEMY
Police Foundations
Sheridan Collage
High School Diploma -
St Joan of Arc
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