Jaimin Kapdi
Toronto,Canada
Summary
An enthusiastic and goal-oriented professional with almost 3 years of experience in Customer Service and Relations, seeking work opportunities with a progressive and dynamic organization to make a positive and tangible impact using passion and proven skills in building customer relationships through effective customer engagement and strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
10.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance customer experience processes and systems.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Trained new associates on company policies, procedures, and best practices for customer engagement.
- Developed and maintained comprehensive knowledge of products to assist customers effectively.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
Front Desk concierge
Canada’s National Ballet School
08.2023 - 12.2024
- Provided exceptional customer service by assisting students, parents, and visitors with their inquiries and issues.
- Delivered administrative support, including forwarding individuals to the appropriate representatives and ensuring accurate information was provided.
- Managed high-volume interactions with professionalism, demonstrating strong problem-solving skills and a commitment to excellent service.
- Maintained a secure and welcoming environment by overseeing the front desk operations, handling access control, and ensuring compliance with security protocols.
- Coordinated with various departments to streamline processes and resolve issues promptly, contributing to the overall efficiency of the school's operations.
Line Cook
Capocaccia trattoria
03.2023 - 05.2024
- Managing cash flow and achieving customer satisfaction
- Managing, coaching, supervise the team, and maintain fair trade.
- Delivered solid customer service by identifying and responding to customer.
- Responsible for organizing opening and closing duties as a key holder.
- Engage Clients & Building relationships with customers, team members and internal partners.
Digital Marketing Intern
Turn Around School Consultants
08.2022 - 12.2022
- Developed and executed tailored digital marketing solutions by engaging with clients, addressing inquiries, and maintaining detailed records of interactions and feedback.
- Monitored and managed digital marketing budgets by tracking expenditures, providing regular budget reports, and ensuring alignment with approved budgets.
- Coordinated with the marketing manager to strategize and implement marketing plans, offering updates and reports on campaign progress and customer interactions.
- Designed and managed digital advertising campaigns across platforms such as Google Ads and social media, optimizing performance through continuous monitoring and analysis.
- Supported the HR team in reviewing and filtering resumes, scheduling interviews, and communicating with candidates, enhancing the recruitment process.
- Managed the company’s social media presence by creating and posting engaging content, monitoring trends, and refining strategies to boost brand visibility and audience engagement.
Education
Advance Diploma degree - Business Management
Seneca College of Applied Arts And Technology
08.2025
High School - Accounting & Finance
Saraswati international School
04.2021
Skills
- Sales strategy
- POS system knowledge
- Client relationship building
- Employee training & teamwork
- Innovative
- Time management
- Passionate & flexible
- Conflict resolution
- Interpersonal Communication
- Analytics
Accomplishments
-Sent most referrals to PB and PBAs in current fiscal year.
-Delivered legendary customer service experience and won LEI comment of the week in TFSE district.
-Successfully trained more than 5 tellers.
Certification
IFIC | Currently pursuing |
Timeline
Customer Experience Associate
TD Canada Trust
10.2024 - Current
Front Desk concierge
Canada’s National Ballet School
08.2023 - 12.2024
Line Cook
Capocaccia trattoria
03.2023 - 05.2024
Digital Marketing Intern
Turn Around School Consultants
08.2022 - 12.2022
High School - Accounting & Finance
Saraswati international School
Advance Diploma degree - Business Management
Seneca College of Applied Arts And Technology