Iryna Shulyk
Moncton
Summary
Customer-focused Maitre D' of fine dining restaurant with strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet the highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
7
7
years of professional experience
Work History
Maitre D'
Windjammer, Delta Beausejour Hotel By Marriott
11.2023 - Current
- Training servers to raise performance to company standards.
- Taking reservations and answering customer questions.
- Overseeing daily fine-dining restaurant operations, including staff management and customer service.
- Developing marketing campaigns.
- Implementing wine inventory control systems.
- Handling escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Server
Windjammer, Delta Beausejour Hotel By Marriott
09.2021 - 10.2023
- Provided signature tableside service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Restaurant Server
Sea Chefs River Cruises
06.2020 - 11.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front of House Staff Member
Seafood Sam's
05.2017 - 09.2017
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
Education
Diploma - Hotel And Restaurant Management
New Brunswick Community College
Moncton, NB06.2023
Bachelor Degree - Philologist.Teacher of English, German Languages.
Vasyl Stefanyk Precarpathian National University
Ivano-Frankivsk, Ukraine06.2019
Skills
- Customer service
- Team Management
- Event Coordination
- Training and Development
- Reservation Management
- Menu Development
- Wine & Food Pairing
- Marketing
Languages
English
Full Professional
Ukrainian
Native or Bilingual
German
Professional Working
French
Limited Working
Timeline
Maitre D'
Windjammer, Delta Beausejour Hotel By Marriott
11.2023 - Current
Restaurant Server
Windjammer, Delta Beausejour Hotel By Marriott
09.2021 - 10.2023
Restaurant Server
Sea Chefs River Cruises
06.2020 - 11.2020
Front of House Staff Member
Seafood Sam's
05.2017 - 09.2017
Diploma - Hotel And Restaurant Management
New Brunswick Community College
Bachelor Degree - Philologist.Teacher of English, German Languages.
Vasyl Stefanyk Precarpathian National University
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