Arshdeep Singh
Moncton,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Group Housing Coordinator
Delta Beausejour Hotel By Marriott
04.2024 - Current
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Optimized group housing revenue by analyzing market trends and adjusting pricing strategies accordingly.
- Maintained detailed records of room assignments and special requests, reducing errors and enhancing overall efficiency.
- Prepared detailed post-event reports highlighting successes and areas for improvement, providing valuable insights for future group housing efforts.
- Monitored inventory levels of rooms available for group bookings, proactively adjusting allocations as needed to maximize revenue opportunities.
- Negotiated contracts with external vendors for additional services required by groups during their stay, providing a seamless experience for guests.
- Conducted site visits for prospective clients, showcasing the property''s amenities while addressing any concerns or questions.
- Managed room blocks for large events, ensuring timely allocations and meeting clients'' specific needs.
- Coordinated with event planners to ensure seamless integration of housing needs within the overall event program, resulting in a positive guest experience during their stay.
- Collaborated with sales teams to secure group bookings, resulting in increased revenues and occupancy rates.
- Act as Event Manager for sports teams, ensuring proper information and guidlines are provided d stay.
- Washing rooms hold by groups in Marsha.
- Discuss strategies with the revenue management team to fill the occupancy of the hotel.
Guest Services Manager/ Front Office Supervisor
Delta Hotels
05.2022 - 04.2024
- Leading Guest Services Teams
- Maintaining Guest Services and Front Desk Goals
- Ensuring Exceptional Customer Service
- Implementing Projects and Policies 5
- Conducting Human Resource Activities 6
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person. 7
- Analyzes information and evaluating results to choose the best solution and solve problems. 8
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. 9
- Maintains high visibility in public areas during peak times. 10
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. 11
- Performs Front Desk duties in high demand times.
Duty Manager
Holiday Inn Express and Suites
02.2022 - 05.2022
- Provided assistance during guest registration and departure
- Assisted guests with questions and billing issues
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provided accurate daily accounting procedures and handling of cash
- Communicated information of immediate area, services, attractions, and events to guests.
- Resolved guest challenges throughout their stay.
- Assisted guests with check out payments or charges.
- Answered telephone calls and email inquiries.
- Recommended restaurants, wineries, and other tourist information.
Night Auditor
Hyatt place
09.2021 - 05.2022
- Greeting the guests pleasantly and professionally.
- Posts room charges and taxes to guest accounts.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Checks to see that all charges are assigned to the appropriate departments.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
- Balance the day's charges, making corrections as necessary.
- Performs wake-up calls.
- Run end of day process in property management software (PMS).
- Understand principles of auditing, balancing, and closing out accounts.
- Knows how to operate PMS, typewriters, and other front office equipment's.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
- Understand and knows how to perform check-in and check-out procedures.
- Setup meeting rooms.
Restaurant Supervisor
A&W Restaurants
12.2019 - 12.2021
- Assist in the training of new employees as well as the continuous training of existing staff.
- Oversee both front and back of house operations.
- Maintain high-quality food standards.
- Oversee our kitchen staff's compliance with all health code and sanitation requirements.
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively.
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
- Maintain inventory of all needed supplies
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits.
Night Auditor
Motel 6 / Studio 6
12.2019 - 09.2021
Education
Diploma - Civil Technician
NBCC
Moncton, NB01.2020
Skills
- Teamwork and Leadership
- Relationship Building
- Hotel Management
- Interviewing and Hiring
- Staff Training
- Inventory Management
- Brand Management
- Group Bookings
- Special Event Coordination
- Guest satisfaction tracking
- Staff Management
- ADP Payroll
- Hotshop
- Opera
- Microsoft Excel
- Microsoft Word
- Front office operations
- Emergency Response Planning
- Task Delegation
- Guest Relations Management
- Revenue management
- Safety and Security
- Office Administration
- Housekeeping
- Guest complaint resolution
- Room Inspections
- Front Desk Management
- Complaint Handling
- Staff Scheduling
- Time Management
- Verbal and written communication
Certification
- CPR-AED
- Train the Trainer Certification (Delta Beausejour)
- Work Safety( Restaurant)
- Responsible Beverage Server
Contact Person
Shelby Pedersen (Assistant Rooms Operation Manager)
Company
Delta Beauséjour Moncton
Languages
English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
Timeline
Group Housing Coordinator
Delta Beausejour Hotel By Marriott
04.2024 - Current
Guest Services Manager/ Front Office Supervisor
Delta Hotels
05.2022 - 04.2024
Duty Manager
Holiday Inn Express and Suites
02.2022 - 05.2022
Night Auditor
Hyatt place
09.2021 - 05.2022
Restaurant Supervisor
A&W Restaurants
12.2019 - 12.2021
Night Auditor
Motel 6 / Studio 6
12.2019 - 09.2021
Diploma - Civil Technician
NBCC
- CPR-AED
- Train the Trainer Certification (Delta Beausejour)
- Work Safety( Restaurant)
- Responsible Beverage Server
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