Mary Soo Yeon Jee
Moncton,NB
Summary
Knowledgeable Event Manager with solid background in hospitality and CITY,Opera, Excel, Word, Outlook and Powerpoint. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
6
6
years of professional experience
Work History
Event Manager & Bonvoy Connector
Delta Hotel Beausejour by Marriott
08.2022 - Current
- Streaming event planning processes by implementing efficient project management strategies.
- Collaborating closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilizing feedback from attendees to refine and improve event offerings, solidifying organization's reputation for excellence in event management.
- Managing event logistics from conception to completion, ensuring every detail contributed to event's success.
- Supporting senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Ensuring smooth operation and positive experiences for both attendees and contributors.
- Sharing information to operation team from Bonvoy Connector monthly meeting and engaging clients to Marriott Bonvoy Benefits.
Catering Coordinator&Bonvoy Connector
Delta Hotels By Marriott Beausejour
08.2022 - Current
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.
- Supported Event Manager and assigned Turn Over Quotes to Event Manager based on their availability.
- Planned Bonvoy Reception and other events to boost up the enrollment for Marriott Bonvoy.
- Encouraged associate to sing up for Marriott Bonvoy by different in house activities.
Relief Supervisor&Group Housing Department Support
Delta Hotels By Marriott Beausejour
08.2022 - Current
- Managed daily operations of the front desk, including welcoming guests, coordinating guest experience and overseeing check- in and out procedures
- Help Group Housing Department to create rooming list and create room blocks for group's reservation
- Update newest group resume to Front Office & Housekeeping department to ensure to prevent miscommunication
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Helped Group Housing Department to create rooming list and create room blocks for group's reservation
- Updated newest group resume to Front Office & Housekeeping department to ensure to prevent miscommunication
Guest Services Agent
Delta Hotel Beausejour by Marriott
08.2022 - Current
- Greeted guests and respond to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Developed enhanced relationships with customers by memorizing regular guest preferences
- Recommend the best rate code to provide the right promotion for each guest and created membership accounts to increase the royalty of guest by using Opera system
- Communicated with other departments to provide an efficient experience for guest
- Trained new guest service agents on method for handling guest complaints and property management system
Food & Beverage Server
Osaka Hibachi
11.2022 - 11.2024
- Greeted guests warmly to foster welcoming environment.
- Handled separate checks and other special requests to facilitate an enjoyable dining experience
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Relief Front Desk Supervisor
Hyatt Place Moncton
01.2022 - 08.2022
- Checked in and out guest with an efficient manor to provide seamless experiences by using Opera & Colleague system
- Answered incoming calls and questions about guests needs in-person and online regarding room bookings, rewards programs, and special requests
- Helped Front Office Manager with third party's commissions and checking reviews through third party
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Front Desk Agent & Breakfast attendant
Hotel Moncton
11.2021 - 01.2022
- Checked guests in and out and responded to room requirements & additional charges to be added to final bill
- Trained other front desk agent by using Five Star program
- Achieved company sales goals and raised customer satisfaction by quick response to customer complaints
- Communicated with third party company (Expedia, Booking.com and Hotels.com) regarding guest's inquires and room's commission
Food and Beverage Supervisor
Dakgogi (Restaurant)
01.2019 - 09.2020
- Company Overview: Toronto
- ON
- Analyzed daily sales average and checking the product's condition
- Supervised the Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement
- Created new promotions & advertisements and uploaded on SNS to increase the profit of the company
- Toronto
- ON
Customer Ambassador (Part Time)
Cathay Pacific
01.2020 - 06.2020
- Company Overview: Toronto Pearson Airport
- Checked in and created boarding pass for passenger with a friendly and warm attitude
- Raised customer satisfaction by quick response to customer complaints
- Checked daily passenger's conditions and safety equipment to enhance security
- Gave accurate information to crews to reduce the dangerous situation during flight and check-in
- Toronto Pearson Airport
Education
Associate of Science - Operation And Cabin Management
Seneca College of Applied Arts And Technology
North York, ON04-2020
Skills
- Guest relations
- On-site execution
- Schedule management
- Continuous improvement
- Catering coordination
- Events planning trends
Languages
English
Native or Bilingual
French
Limited Working
Korean
Native or Bilingual
Timeline
Food & Beverage Server
Osaka Hibachi
11.2022 - 11.2024
Catering Coordinator&Bonvoy Connector
Delta Hotels By Marriott Beausejour
08.2022 - Current
Relief Supervisor&Group Housing Department Support
Delta Hotels By Marriott Beausejour
08.2022 - Current
Guest Services Agent
Delta Hotel Beausejour by Marriott
08.2022 - Current
Event Manager & Bonvoy Connector
Delta Hotel Beausejour by Marriott
08.2022 - Current
Relief Front Desk Supervisor
Hyatt Place Moncton
01.2022 - 08.2022
Front Desk Agent & Breakfast attendant
Hotel Moncton
11.2021 - 01.2022
Customer Ambassador (Part Time)
Cathay Pacific
01.2020 - 06.2020
Food and Beverage Supervisor
Dakgogi (Restaurant)
01.2019 - 09.2020
Associate of Science - Operation And Cabin Management
Seneca College of Applied Arts And Technology
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