Amanda Tavares
Dieppe,Canada
Summary
Adept in client relationship management and paperwork handling, I excelled at Delta Beausejour Hotel by Marriott, enhancing guest satisfaction and streamlining service efficiency. My background in hospitality, combined with exceptional communication skills, ensured superior visitor experiences, significantly contributing to operational excellence without relying on numerical quantification. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
15
15
years of professional experience
1
1
Certification
Work History
GUEST SERVICE AGENT
Delta Beausejour Hotel by Marriott
Moncton, Canada
02.2024 - Current
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys
- Run the Lounge for VIP guests, providing optimal service
- Coordinate with Housekeeping to track room status and guest concerns
- Operate telephone switchboard station
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
- Run and check daily reports, contingency lists, and credit card authorization reports
- Verify/adjust billing for guests
- Count and secure bank at beginning and end of shift
- Cash-guests' checks, process all payment types, vouchers, paidouts, charges, and provide change
Hospitality Specialist
Santos City Hall
Brazil
03.2010 - 07.2023
- Coordinated and promoted tourism-related programs and special events to enhance visitor engagement and community participation.
- Assisted with regulatory processes by providing accurate information and ensuring compliance with tourism guidelines.
- Conducted site inspections and visitor interactions to assess tourism services and improve customer experience.
- Managed inquiries via phone and in-person, delivering clear and detailed information on local attractions, cultural sites, and visitor services.
- Compiled and maintained reports on visitor trends, feedback, and tourism-related activities to support program development.
Education
Some College (No Degree) - Hospitality And Tourism Management
New Brunswick Community College
Moncton, NB05-2025
Bachelor - International Relations
Centro Universitario Lusiada
Brazil12-2008
Skills
- Information confidentiality
- Paperwork handling
- Client relationship management
- Customer Service
- Guest Relations
- Exceptional Communicator
- Front Desk
- Physically Strong
- Hospitality Background
- Calm under pressure
Languages
- English, Fluent
- Portuguese, Native
- Spanish, Advanced
- French, Intermediate
Certification
- Clean It Right - Hotels, Motels and Bed & Breakfasts, 09/2023, PRESENT, Tourism, Hospitality and Retail Industry
- Food Safety Certification, 09/2023, 09/2028
- Responsible Beverage, 09/2023, 09/2028, Tourism Industry Association of New Brunswick
- WHMIS Certification, 09/2023, 09/2026
References
Available upon request.
Timeline
GUEST SERVICE AGENT
Delta Beausejour Hotel by Marriott
02.2024 - Current
Hospitality Specialist
Santos City Hall
03.2010 - 07.2023
- Clean It Right - Hotels, Motels and Bed & Breakfasts, 09/2023, PRESENT, Tourism, Hospitality and Retail Industry
- Food Safety Certification, 09/2023, 09/2028
- Responsible Beverage, 09/2023, 09/2028, Tourism Industry Association of New Brunswick
- WHMIS Certification, 09/2023, 09/2026
Some College (No Degree) - Hospitality And Tourism Management
New Brunswick Community College
Bachelor - International Relations
Centro Universitario Lusiada
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