Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Pellerin-Bell

Moncton

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Urban Planet. Proven ability to enhance customer relations and efficiently manage transactions using POS systems. Recognized for exceptional multitasking skills and maintaining high standards in product restocking and drawer balancing, ensuring a seamless shopping experience.

Overview

6
6
years of professional experience

Work History

Cashier

Classic Burgers
02.2021 - 02.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Served customers eating in their meals.
  • Took care of take out orders.

Retail Worker

Urban Planet
03.2020 - 02.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped customers complete purchases, locate items, and join reward programs.

Restaurant Hostess

Kelseys Original Roadhouse
04.2018 - 02.2020
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Checked in with servers to confirm preparedness before seating customers.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Call Center Representative

Numeris
07.2017 - 03.2018
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier

Urban Planet
04.2016 - 03.2017
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned the dining rooms and bathrooms and kept them to high standards.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Diploma - Veterinary Assistant

Eastern Collage
Fredericton, NB
04-2026

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Cash handling
  • Point of sale operation
  • Cash drawer balancing
  • Attention to detail
  • POS system operations
  • Multitasking and organization
  • Ordering and stocking
  • Customer service
  • Customer relations

Languages

English
Full Professional

Timeline

Cashier

Classic Burgers
02.2021 - 02.2022

Retail Worker

Urban Planet
03.2020 - 02.2022

Restaurant Hostess

Kelseys Original Roadhouse
04.2018 - 02.2020

Call Center Representative

Numeris
07.2017 - 03.2018

Cashier

Urban Planet
04.2016 - 03.2017

Diploma - Veterinary Assistant

Eastern Collage

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Samantha Pellerin-Bell