Ifeyinwa Ugwuoke
Brandon,MB
Summary
A dedicated health professional seeking a challenging but rewarding role, where I can offer a wheelbarrow of strength and competencies that I have gained over the years to provide exceptional professional care, implement appropriate interventions, and utilize a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing a strong rapport with individuals from diverse backgrounds.
Overview
3
3
years of professional experience
Work History
Assistant Coordinator
Life's Journey Inc
09.2023 - Current
- Responsible for staff and participant program administration and implementing participant clinical care plan
- Administers timesheets, mileage, and expenses and provides direct leadership, support, and resources for support mentor personnel
- Maintains positive focused relationships with participants and home share providers, supporting residential placements in the program, and providing leadership and guidance to resources internally or externally
- Responsible for program operations involving staffing, recruitment, orientation, training, coaching, and feedback for support mentor personnel
- Coordinate residential and home share licensing reviews and ensure ongoing compliance with all licensing requirements
- Provide direct support during meetings with collateral agencies as an agency representative
- Prioritize tasks effectively under tight deadlines while maintaining strong attention to detail throughout all aspects of work responsibilities.
- Enhance team productivity by streamlining communication and implementing effective program management tools.
- Ensure compliance with organizational policies and procedures, maintaining a safe and efficient work environment for the team.
Volunteer Services
Prairie Mountain Health
06.2023 - Current
- Provide comfort, support, and care at the NICU to families during their time with PMH
- Settle, read to, and soothe unsettled babies at times when parents and guardians are not able to be present
Drop-in Outreach Support Mentor
Life's Journey Inc
07.2023 - 09.2023
- Provided direct support to participants of the outreach program to maintain an optimum level of health, well-being, and self-esteem
- Participated in ongoing planning, monitoring, and communication of activities of the program participants as related to their individual care plan
- Was responsible for ensuring positive interactions with collaterals associated with participants being supported
- Assisted participants in times of crisis reporting to the clinical team with participants' updates and alerting them of medical emergencies
- Sourced out events/programs in the community and created activities in the day program to effectively engage/support participants
- Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant's journey toward success.
Volunteer Worker
John Howard Society
02.2023 - 07.2023
- Worked with the facilitators to offer a safe and supportive space for men and their families to access resources and information
- Assisted facilitators in creating programs for guests to support reintegration and healthy decisions
- Provided aid targeted at guests' development of personal skills through hobbies and interests
Residential Support Mentor
Life's Journey Inc
02.2023 - 07.2023
- Promoted and encouraged everyone supported to maintain an optimum level of health, well-being, and self-esteem
- Administered participant medications and PRNS as required
- Reported to the clinical team with participants' updates and alerted them of medical emergencies
- Engaged in other activities related to the client's care plan, such as light housekeeping, encouraged, and supported the development of personal skills through hobbies and interests
- Knowledge of nutritional aspects of individual dietary rules
- Assisted the Participants during times of crisis
Customer Service Representative
Teleperformance
11.2022 - 02.2023
- Responded to customer concerns regarding orders via phone
- Use product knowledge to showcase solutions that the company can offer to prospects and ensured needs were met
- Assisted customers and provided appropriate education about the availability of products and services to meet the customer's diverse and immediate needs within the customer's geography
- Experienced in the use of system applications to keep track of phone calls, confidential notes, conversations, and a database of customers' confidential information
- Demonstrated the ability to overcome objections, troubleshoot issues, and explain features and the benefits of the company's services
Volunteer Companion
Northamptonshire Carers
04.2022 - 08.2022
- Regularly visited patients' homes to provide personal care and companionship
- Knowledge of nutritional aspects of individual dietary rules
- Helped with personal hygiene such as bathing, washing, and restroom needs
- Adept in emergency guidelines and process
Health Care Assistant
Linden Manor Care Home
03.2022 - 08.2022
- Assisted with patient's daily personal care including infection prevention and control
- Utilized equipment to move patients when necessary
- Adhered to professional standards
- Observed, monitored, and recorded patient conditions
- Promoted positive mental/physical/nutritional health with patients
Support Worker
Region Hospital
12.2020 - 02.2022
- Provided direct support to clients targeted at promoting and maintaining their health, safety, independence, and well-being
- Provided personal care assistance and services in a caring, compassionate manner that recognizes and supports the unique needs, abilities, and backgrounds of the clients
- Reported to the clinical team with patient updates and alerted them of medical emergencies
- Engaged in other activities related to the client's care plan, such as light housekeeping, reading a book or playing a game with a client, and accompanying a client on an outing
Education
Diploma in Addiction and Community Health Profession - Addiction And Community Health
Sundance College
Calgary, AB09.2024
Master of Science (Hons) - Public Health
University of Northampton
Northamptonshire, UK06.2023
Master of Business Administration (Hons) - Business Administration
ESUT Business School
Enugu, Nigeria09.2008
Bachelor of Science - Applied Bio-Chemistry
Enugu State University of Sci And Tech
Enugu, Nigeria07.2003
Skills
- Compassionate
- Effective interpersonal skills
- Strong Organizational and assessment skills
- Excellent and dedicated team player with the ability to ensure effective collaborative efforts
- Strong attention to detail with impeccable client-focus skills
- Effective leadership skills
- Able to manage confidential information and protect sensitive information
- Sound knowledge of computer programs, such as Microsoft Office applications
- Ability to work in a fast-paced environment
- Ability to take initiative while respecting boundaries
- Multicultural Competence
- Substance abuse awareness
- Conflict Resolution
- Client Advocacy
Certifications And Accreditations
- First Aid, CPR C & AED
- Vulnerable Person Act Training
- MANDT Training
- Incident Reporting
- Medication Administration
- Applied Suicide Intervention Skills Training (ASIST)
- Health Care Training
- Certificate of Ground Operations
- Safety Management System Training
References
- Prince Okai, Lifes Journey Inc, 725 Princess Ave, Brandon, MB, Unknown, p.okai@lifesjourneyinc.ca, 204-441-0614
- Nnanna Frankline Obiahu, Protection Worker DTS Office, Unknown, Brandon, MB, Unknown, frank.obiahu@dakotatiwaheservices.com, 204-402-0034
Languages
English
Full Professional
Timeline
Assistant Coordinator
Life's Journey Inc
09.2023 - Current
Drop-in Outreach Support Mentor
Life's Journey Inc
07.2023 - 09.2023
Volunteer Services
Prairie Mountain Health
06.2023 - Current
Volunteer Worker
John Howard Society
02.2023 - 07.2023
Residential Support Mentor
Life's Journey Inc
02.2023 - 07.2023
Customer Service Representative
Teleperformance
11.2022 - 02.2023
Volunteer Companion
Northamptonshire Carers
04.2022 - 08.2022
Health Care Assistant
Linden Manor Care Home
03.2022 - 08.2022
Support Worker
Region Hospital
12.2020 - 02.2022
Diploma in Addiction and Community Health Profession - Addiction And Community Health
Sundance College
Master of Science (Hons) - Public Health
University of Northampton
Master of Business Administration (Hons) - Business Administration
ESUT Business School
Bachelor of Science - Applied Bio-Chemistry
Enugu State University of Sci And Tech
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