Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Oluwatoyosi Babalola

Brandon,MB

Summary

Dynamic sales professional with a proven track record at MCI Telecommunications, excelling in outbound sales and customer relationship building. Skilled in Salesforce and adept at upselling, I consistently enhance client satisfaction and loyalty, driving revenue growth through effective communication and proactive problem-solving. Committed to continuous improvement and achieving sales goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Outbound Call Center Agent

MCI Telecommunications
12.2023 - 03.2025
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

Sales Representative Remote

ICS Resourcing Company
03.2023 - 11.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer Service Representative

OPAY Digital Communication
09.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Diploma - Social Services

Assiniboine Community College
Brandon, None
05.2027

Skills

  • Goal oriented
  • Outbound sales
  • Continuous improvement
  • Call monitoring
  • Salesforce
  • Customer relationship building
  • Sales presentations

Languages

English
Professional Working

Certification

First Aid & CPR

Criminal Record Check

Timeline

Outbound Call Center Agent

MCI Telecommunications
12.2023 - 03.2025

Sales Representative Remote

ICS Resourcing Company
03.2023 - 11.2023

Customer Service Representative

OPAY Digital Communication
09.2021 - 01.2023

Diploma - Social Services

Assiniboine Community College
Oluwatoyosi Babalola