Tracey Wong
Richer,MB
Summary
Qualified case worker with solid background in social services, specializing in client advocacy and support. Successfully facilitated numerous client cases, ensuring timely access to resources and assistance. Demonstrated ability to build strong rapport and navigate complex social systems effectively.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Case worker
LIFE'S JOURNEY INC.
12.2020 - Current
- Carry a caseload of high needs adults with disabilities
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Outreach Support Mentor
LIFE'S JOURNEY INC.
09.2020 - 12.2020
Assistant Manager
Tim Hortons
11.2017 - 07.2020
- Gained proficiency in:
- Banking
- Recruiting and Training (training staff being a particular passion)
- Inventory and cost reduction
- Scheduling staff
- Keeping up to date on store standards
- Maintaining store, store cleanliness and appearance
- Delegating duties to staff
- Conflict resolution
- Staff discipline
- Very strong customer service skills
- Very strong in fast paced/high stress situations
- Placing store orders
Employment Specialist
Supported Employment Options
04.2011 - 09.2011
Family Support Worker
Catholic Social Services
06.2010 - 03.2011
Sales Clerk
Baxters Herbs
06.2009 - 09.2009
Sales Clerk
Rising Sun
09.2006 - 06.2009
Health Care Aide
St. Boniface Hospital
04.1998 - 01.2003
Administrative Clerk
Department of National Defence
08.1993 - 07.1997
Education
Chartered Herbalist Diploma -
Dominion Herbal College
In Progress - Human Services
Athabasca University
Athabasca, None01-2028
No Degree -
Smart Choices
Manitoba02-2025
Social Work -
Portage College
Cold Lake, AB03.2011
Health Care Aide -
Red River College
04.1998
Skills
- Recruiting
- Customer Service Skills
- Driving
- Inventory
- Merchandising
- Customer Service
- Leadership
- Home Care
- Budgeting
- Team Building
- Case Management
- Conflict Management
- Training
- Management
- Child Protective Services
- Conflict Resolution
Certification
- Non-Violent Crisis Intervention, 02/01/17
- Health Care Aide, 04/01/98
Timeline
Case worker
LIFE'S JOURNEY INC.
12.2020 - Current
Outreach Support Mentor
LIFE'S JOURNEY INC.
09.2020 - 12.2020
Assistant Manager
Tim Hortons
11.2017 - 07.2020
Employment Specialist
Supported Employment Options
04.2011 - 09.2011
Family Support Worker
Catholic Social Services
06.2010 - 03.2011
Sales Clerk
Baxters Herbs
06.2009 - 09.2009
Sales Clerk
Rising Sun
09.2006 - 06.2009
Health Care Aide
St. Boniface Hospital
04.1998 - 01.2003
Administrative Clerk
Department of National Defence
08.1993 - 07.1997
Health Care Aide -
Red River College
- Non-Violent Crisis Intervention, 02/01/17
- Health Care Aide, 04/01/98
Chartered Herbalist Diploma -
Dominion Herbal College
In Progress - Human Services
Athabasca University
No Degree -
Smart Choices
Social Work -
Portage College
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