Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

OLUYEMI (YEMI) ALO

Summary

PERSONAL PROFILE An excellent team player with an exceptional knowledge & ability function effectively among people of diversified cultural backgrounds & orientation. Exceptional organizational, analytical, problem solving, interpersonal and multi-task skills. Exceptional interpersonal & communication skills (oral & written). Self-motivated with a keen sense of responsibility and commitment to professionalism. Able to work as communicator with home agencies, support staff and other agencies. Ability to take responsibility of other duties as assigned and work under pressure with minimal supervision in a timely manner. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Residential Support Mentor

Life's Journey Inc
10.2015 - Current
  • Supporting participants in their daily activities to ensure safe and positive lifestyles
  • Engaging individuals/youths in outdoor activities to give them a chance to interact with the public gradually till they can fit in successfully
  • Performed house-chores to ensure individuals live under hygienically fit conditions
  • Administered medications to individual as prescribed by physician
  • Preparing daily logs and incidence reports regarding the shelter activities

Location Supervisor

DASCH Inc
07.2018 - 06.2023
  • Ensure quality client care is provided and the living environment meets DASCH standards
  • Serve as a positive role model for staff and clients
  • Perform personal care duties including lifts and transfers
  • Maintain effective communication
  • (Program Manager, staff, families, other departments within DASCH, external stakeholders, etc.)
  • Upload to and maintain appropriate online systems
  • Coordinate client activities on a week-to-week basis to ensure a balance of personal and social opportunities to promote recreation, community interaction and individual relationships
  • Promote independence and encourage decision-making through recognition and respect of individual client's interest and choice
  • Provide on-call support as per protocol
  • Complete audits, checks, drills and reports as required for the location overseen
  • Supervise, motivate and monitor the performance of the Support Workers in the homes
  • Complete and document required training for all new employees
  • Provide leadership to create a respectful working environment conducive to effective working relationships.

Lead Scheduler

VITF, Shared Health
04.2021 - 04.2023
  • Acted as the focal person and main lead on all matters related to scheduling of employees for the COVID-19 and communicable diseases immunization clinics across the Interlake and Northern Healthcare Regions in Manitoba
  • Provided direction to Schedulers in the effective and efficient provision of administrative services including staff scheduling and time sheet management to immunization clinics
  • Under the direction of the Provincial Director, appropriate and adequate resources of staff are scheduled to run the immunization clinics
  • Acted as the super user and administrator of the immunization clinic scheduling and time management software
  • Responsible for changes to requirements, specifications, business processes and documentation of the immunization clinic scheduling and time management software
  • Trained other users and Schedulers on the use of the immunization clinic scheduling and time management software
  • Ensures issues related to the scheduling and time management software are identified, tracked, reported on, and resolved on time
  • Analyzed staffing levels, employee availability, immunization rates and well as other operational metrics to prioritize and plan for clinic operations in conjunction with the Provincial Director
  • Ensured processes are in place to enable efficient integration of scheduling and time sheet to payroll for seamless paying of staff at the immunization clinics
  • Developed and maintained best practices in scheduling and time management.

After-Hours Regional Coordinator

CBI Home Health Services
07.2015 - 12.2019
  • Maintain and update designated clients, employees, and scheduling databases in Procura & Q-care
  • Coordinate the schedules and follow up of service appointments according to established protocols
  • Coordinate the scheduling and follow up of employee compliance components according to established protocols
  • Resolution to client & employee's complaints in a timely manner, according to company policy
  • Reports any Client/employee issue that may impact service delivery to respective office coordinators for necessary follow-up and action
  • Setting up new contract & service request for hospital & home care service request
  • Document client and employee complaints and occurrences; investigate as directed and refer to Office Administrator for follow up and resolution
  • Liaison with new and existing referral sources to address service issues and promote business development according to contract strategy
  • Communicate with office back-up coordinators and with Corporate Human Resources regarding employee relations issues such as corrective discipline, status change requests; and terminations
  • Accept after hours on call support as directed and work in collaboration with other on-call coordinators
  • Participates in the hiring process of applicants, Preparation & presentation of job performance reviews for employees & progressive discipline procedures for field staff.

After-Hours Intake Coordinator

CBI Health Services
03.2015 - 07.2015
  • Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required
  • Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards
  • Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Regional Coordinator immediately
  • Ensures all relevant information is received is documented & logged accurately in Procura & Q-care
  • Ensures all calls documented following corporate procedure
  • Records communication with Clients, employees, and any other relevant information in Procura & Q-care
  • Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to office coordinator immediately
  • Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc
  • In continuous quality improvements in all aspects of operations.

Education

Foundations in Disability & Community Support Certificate -

Red River College

Supervision in Human Settings Certificate -

Red River College

Management & Leadership Skills For New Managers -

Fred Pryor Seminar Training

Diploma - Science Laboratory Technology

Institute of Management & Technology

Certificate - Business Analysis

Red River College

Skills

  • Proficient in
  • Microsoft Office Suites (Word, Outlook, Excel, Power-point, and Visio) & scheduling applications (Procura, Q-care, Deputy, Petal-MD & Day Force HCM)

Certification

Acquired Criminal Records Check (Vulnerable), Non-Violent Crises Intervention Training, Child Abuse Registry Check, Adult Abuse Registry Check, and valid Full-class Driver's License.

Timeline

Lead Scheduler

VITF, Shared Health
04.2021 - 04.2023

Location Supervisor

DASCH Inc
07.2018 - 06.2023

Residential Support Mentor

Life's Journey Inc
10.2015 - Current

After-Hours Regional Coordinator

CBI Home Health Services
07.2015 - 12.2019

After-Hours Intake Coordinator

CBI Health Services
03.2015 - 07.2015

Foundations in Disability & Community Support Certificate -

Red River College

Supervision in Human Settings Certificate -

Red River College

Management & Leadership Skills For New Managers -

Fred Pryor Seminar Training

Diploma - Science Laboratory Technology

Institute of Management & Technology

Certificate - Business Analysis

Red River College

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OLUYEMI (YEMI) ALO