Lana Neufeld
Brandon,MB
Summary
Dynamic community service professional skilled in networking, media outreach, and relationship-
building. Known for teamwork and composure under pressure.
Overview
18
18
years of professional experience
Work History
Family Preservation Worker
The Link
03.2024 - 05.2025
- Enhanced family stability by providing comprehensive support and case management services.
- Monitored client progress closely through regular evaluations, adjusting service plans as necessary to achieve optimal results.
- Collaborated with community resources to ensure the provision of essential services for at-risk families.
- Participated in professional development opportunities to stay informed about best practices within the field of family preservation work.
- Provided crisis intervention support for families experiencing immediate challenges, promoting safety and stability in the home environment.
- Improved child safety through diligent assessments and effective intervention strategies.
- Demonstrated sensitivity to diverse cultural backgrounds, ensuring that services were delivered in a respectful and inclusive manner.
- Maintained accurate records of client interactions and submitted timely reports to supervisors for ongoing review and feedback.
- Provide holistic support to families—mentally, emotionally, physically, and spiritually—guided by the
- Medicine Wheel teachings. Build trusting relationships with parents and children, mentor youth in
Youth Care Worker
Ndinawemaaganag Endaawaad
01.2024 - 05.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Encouraged healthy lifestyles through organization of sports and wellness activities.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
Disability Support Worker
Turning Leaf
04.2022 - 03.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Disability Support Worker
Visions Of Independence
10.2018 - 10.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Assistant Manager
Winnserv
06.2018 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Support individuals with developmental disabilities in daily activities, fostering skill development through
Manager
Laviner
10.2018 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Support individuals with developmental disabilities in daily activities, fostering skill development through
Disability Support Worker
CBI Home Health
06.2015 - 08.2018
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Bakery Manager
Beyond Bread
02.2012 - 08.2015
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Customer Service Representative
Telesolutions Communication Services
05.2010 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Sales Associate
Addition Elle
05.2010 - 05.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Security Officer
Red River College
09.2008 - 08.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Officer
Commissionaires
09.2007 - 05.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Disability And Community Support - Human Resources Development
Red River College
Winnipeg, MB06.2022
Skills
- Individualized service planning
- Professional boundaries
- Substance abuse awareness
- Mental health support
- Community resource navigation
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Active listening
- Clinical documentation
- Interpersonal skills
Timeline
Family Preservation Worker
The Link
03.2024 - 05.2025
Youth Care Worker
Ndinawemaaganag Endaawaad
01.2024 - 05.2024
Disability Support Worker
Turning Leaf
04.2022 - 03.2024
Disability Support Worker
Visions Of Independence
10.2018 - 10.2022
Manager
Laviner
10.2018 - 08.2019
Assistant Manager
Winnserv
06.2018 - 11.2019
Disability Support Worker
CBI Home Health
06.2015 - 08.2018
Bakery Manager
Beyond Bread
02.2012 - 08.2015
Customer Service Representative
Telesolutions Communication Services
05.2010 - 02.2012
Retail Sales Associate
Addition Elle
05.2010 - 05.2011
Security Officer
Red River College
09.2008 - 08.2010
Security Officer
Commissionaires
09.2007 - 05.2010
Disability And Community Support - Human Resources Development
Red River College
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