Heather Conroy
NS
Summary
Invested Social Service Worker relocating to Moncton, Seeking full-time employment. Respectful and compassionate professional offering 8-year background serving community by providing guidance for Youth and families in need.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Worker/ Supervisor Trainer
Adsum for Women and Children
08.2023 - Current
- Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Youth Case Manager
Phoenix Youth Programs
01.2021 - 09.2023
- Empowered young clients to set and achieve personal goals through ongoing guidance and mentorship.
- Facilitated skill-building workshops, enabling young people to develop valuable skills for future employment opportunities.
- Collaborated with multidisciplinary teams to ensure holistic care for each youth client, addressing their unique needs and challenges.
- Managed volunteer programs focused on providing community services, as volunteer coordinator of the program.
Shelter Supervisor
Restoring Hope Youth Shelter
04.2016 - 05.2020
- Provided leadership, guidance and support to staff members, students, and volunteers.
- Assessed community needs and identified resources for social and community service programs.
- Implemented efficient processes for daily operations within the shelter, resulting in improved staff productivity and client services.
- Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
Support Worker
Cornerstone Housing for Women
02.2018 - 11.2019
Program Coordinator- Youth Drop-In
Operation Come Home
06.2016 - 09.2018
Education
No Degree - Community And Justice Service Worker
Algonquin College
Ottawa, ON04.2018
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON04.2016
Skills
- Client rapport building
- Crisis Management
- Certified in CPR/AED
- Goal Setting
- Staff Training
- Community Outreach
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Applied Suicide Intervention Skills Training
- Indigenous Mental Wellness and Addictions Training
- Non- Violent Crisis Intervention
Timeline
Client Support Worker/ Supervisor Trainer
Adsum for Women and Children
08.2023 - Current
Youth Case Manager
Phoenix Youth Programs
01.2021 - 09.2023
Support Worker
Cornerstone Housing for Women
02.2018 - 11.2019
Program Coordinator- Youth Drop-In
Operation Come Home
06.2016 - 09.2018
Shelter Supervisor
Restoring Hope Youth Shelter
04.2016 - 05.2020
No Degree - Community And Justice Service Worker
Algonquin College
Bachelor of Arts - Criminology
Carleton University
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