Cindy Lemmons
Grande Prairie,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and Problem Solving
Overview
25
25
years of professional experience
Work History
Client Support Worker
Odyssey House
12.2019 - 01.2024
- Provided excellent customer service by actively listening to patron needs and offering appropriate assistance when necessary
- Supported a positive work environment by consistently arriving on time, completing assigned tasks efficiently, and demonstrating flexibility in assisting with various tasks
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns
- Established trust with clients by maintaining confidentiality and ensuring data privacy
- Maintained accurate records of client interactions, enabling better tracking of issues and resolution times
- Enhanced team productivity through efficient task delegation and clear communication
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times
- Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues
- Answering the help line and active listening to the person on the other line
- Help the individual to solve their dilemma by giving them resources from the community
- Intaking and discharging the women and children that come into and leaving the facility.
Health Care Aide
Grande Prairie Care Centre
06.2016 - 12.2019
- Assisted with daily living activities, promoting patient independence and overall wellbeing
- Provided assistance in daily living activities by dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting
- Maintained clean, safe, and well-organized patient environment
- Reduced patient anxiety through effective communication and active listening skills
- Kept accurate records of patients' care, condition, and progress
- Provided total hygiene care to [10 plus] patients per shift by assisting with skincare, bathing, and toileting
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Participated in ongoing training opportunities to stay current with best practices in health care aide services
- Provided emotional support for patients and families during times of stress and uncertainty
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Assisted with patient transfer and ambulation
- Collaborated with multidisciplinary team members to develop individualized care plans for patients
- Promoted a clean and safe environment by adhering to strict infection prevention protocols
- Managed challenging behaviors in dementia patients using evidence-based interventions
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes
- Enhanced patient comfort by providing compassionate and attentive care.
Laundry Attendant
Alberta Health Services QE 11
03.2015 - 03.2016
- Maintained safety practices at all times to protect personnel and laundry loads
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Camp Attendant
Red Rock Camps and Catering
10.2013 - 11.2014
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Cleaned 40 rooms a day, including weekly bed changes and cleaning rooms when someone checks out
- Using proper PPE.
Personal Care Worker/ Continuing Care
Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013
- Collected soiled linens and clothing and pretreated stains
- Reduced turnaround times for customers with prompt and accurate processing of laundry orders
- Assisted in the training of new employees, sharing expertise on best practices for efficient laundry operations
- Supported team members in achieving daily goals, assisting with workload distribution when necessary
- Followed equipment operation and service manuals when necessary
- Recorded transactions and kept files about services provided to customers
- Enhanced workplace safety, conducting regular equipment maintenance checks and addressing potential hazards promptly
- Applied chemicals, sanitizers, and powders safely and correctly
- Promoted sustainability efforts within the workplace by recycling waste materials and utilizing eco-friendly cleaning products whenever possible
- Ran laundry machines and paid attention to timing, detergent amount, and heat adjustments
- Improved laundry facility efficiency by implementing a streamlined sorting system
- Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool, and other items
- Operated steam and flat iron pressers to keep clothes wrinkle-free.
Education
Community Support Worker/ Personal Care Worker: Health -
Robertson College Online
12.2019
Nova Scotia Community College
06.1999
Skills
- Client Relationship Building
- Strong Work Ethic
- Interpersonal and written communication
- Client rapport building
- Case Documentation
- Patient support
- Client Advocacy
- Trauma Informed Care Framework
- Emergency response training
- Certificates
- Danger Assessment
- Communication Skills
- Indigenous Canada
Languages
English
Timeline
Client Support Worker
Odyssey House
12.2019 - 01.2024
Health Care Aide
Grande Prairie Care Centre
06.2016 - 12.2019
Laundry Attendant
Alberta Health Services QE 11
03.2015 - 03.2016
Camp Attendant
Red Rock Camps and Catering
10.2013 - 11.2014
Personal Care Worker/ Continuing Care
Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013
Community Support Worker/ Personal Care Worker: Health -
Robertson College Online
Nova Scotia Community College