Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Lemmons

Grande Prairie,Alberta

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and Problem Solving

Overview

25
25
years of professional experience

Work History

Client Support Worker

Odyssey House
12.2019 - 01.2024
  • Provided excellent customer service by actively listening to patron needs and offering appropriate assistance when necessary
  • Supported a positive work environment by consistently arriving on time, completing assigned tasks efficiently, and demonstrating flexibility in assisting with various tasks
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns
  • Established trust with clients by maintaining confidentiality and ensuring data privacy
  • Maintained accurate records of client interactions, enabling better tracking of issues and resolution times
  • Enhanced team productivity through efficient task delegation and clear communication
  • Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times
  • Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations
  • Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues
  • Answering the help line and active listening to the person on the other line
  • Help the individual to solve their dilemma by giving them resources from the community
  • Intaking and discharging the women and children that come into and leaving the facility.

Health Care Aide

Grande Prairie Care Centre
06.2016 - 12.2019
  • Assisted with daily living activities, promoting patient independence and overall wellbeing
  • Provided assistance in daily living activities by dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting
  • Maintained clean, safe, and well-organized patient environment
  • Reduced patient anxiety through effective communication and active listening skills
  • Kept accurate records of patients' care, condition, and progress
  • Provided total hygiene care to [10 plus] patients per shift by assisting with skincare, bathing, and toileting
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Participated in ongoing training opportunities to stay current with best practices in health care aide services
  • Provided emotional support for patients and families during times of stress and uncertainty
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Assisted with patient transfer and ambulation
  • Collaborated with multidisciplinary team members to develop individualized care plans for patients
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols
  • Managed challenging behaviors in dementia patients using evidence-based interventions
  • Maintained accurate records of patient care, progress, and concerns for optimal health outcomes
  • Enhanced patient comfort by providing compassionate and attentive care.

Laundry Attendant

Alberta Health Services QE 11
03.2015 - 03.2016
  • Maintained safety practices at all times to protect personnel and laundry loads
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

Camp Attendant

Red Rock Camps and Catering
10.2013 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Passionate about learning and committed to continual improvement
  • Managed time efficiently in order to complete all tasks within deadlines
  • Cleaned 40 rooms a day, including weekly bed changes and cleaning rooms when someone checks out
  • Using proper PPE.

Personal Care Worker/ Continuing Care

Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013
  • Collected soiled linens and clothing and pretreated stains
  • Reduced turnaround times for customers with prompt and accurate processing of laundry orders
  • Assisted in the training of new employees, sharing expertise on best practices for efficient laundry operations
  • Supported team members in achieving daily goals, assisting with workload distribution when necessary
  • Followed equipment operation and service manuals when necessary
  • Recorded transactions and kept files about services provided to customers
  • Enhanced workplace safety, conducting regular equipment maintenance checks and addressing potential hazards promptly
  • Applied chemicals, sanitizers, and powders safely and correctly
  • Promoted sustainability efforts within the workplace by recycling waste materials and utilizing eco-friendly cleaning products whenever possible
  • Ran laundry machines and paid attention to timing, detergent amount, and heat adjustments
  • Improved laundry facility efficiency by implementing a streamlined sorting system
  • Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times
  • Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool, and other items
  • Operated steam and flat iron pressers to keep clothes wrinkle-free.

Education

Community Support Worker/ Personal Care Worker: Health -

Robertson College Online
12.2019

Nova Scotia Community College
06.1999

Skills

  • Client Relationship Building
  • Strong Work Ethic
  • Interpersonal and written communication
  • Client rapport building
  • Case Documentation
  • Patient support
  • Client Advocacy
  • Trauma Informed Care Framework
  • Emergency response training
  • Certificates
  • Danger Assessment
  • Communication Skills
  • Indigenous Canada

Languages

English

Timeline

Client Support Worker

Odyssey House
12.2019 - 01.2024

Health Care Aide

Grande Prairie Care Centre
06.2016 - 12.2019

Laundry Attendant

Alberta Health Services QE 11
03.2015 - 03.2016

Camp Attendant

Red Rock Camps and Catering
10.2013 - 11.2014

Personal Care Worker/ Continuing Care

Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013

Community Support Worker/ Personal Care Worker: Health -

Robertson College Online

Nova Scotia Community College

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