Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalyn Whiley

Upper Hammonds Plains,NS

Summary

Social Work student at Dalhousie, With a background in community work and shelter experience. I have a high development in sales as a sales associate, working in loads of challenging retail environments. Also, I worked for Seven-plus years in customer service with teamwork, adaptability, empathy, and patience in the workplace.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Support Worker

ADSUM House
06.2023 - Current
  • Recognizes, analyzes and responds to potential emergencies such as an individual’s aggressive challenges or medical emergency to ensure no harm comes to the individual, employees and/or the public. Reports concern to the program manager.
  • Participates in assessment, goal setting and program planning such as Individual Service Plans for individuals living in the community. Documents and implements the plan. Provides input into the evaluation of the program.
  • Uses sound judgement; carries out job duties in a professional manner and is guided at all times by the agency’s Code of Ethics.
  • Supporting them to pursue hobbies and interests.
  • Supporting the learning of new skills or gaining employment.
  • Teaching life skills, such as budgeting and paying bills.
  • Helping them to access community facilities and be included in community groups.

Beauty Advisor

Sephora
05.2022 - 06.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Tutor

Upper Hammonds Plains CAEP Tutoring Program
10.2020 - 06.2021
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Cashier

Scotiabank Theater Cineplex,
09.2016 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

The Shoe Company
04.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Camp Counselor (Summer Position)

Upper Hammonds Plains Community Center Day Camp
07.2018 - 08.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Implemented rules and regulations to enforce discipline and compliance.

Education

Bachelor of Arts - Social Work

Dalhousie University
Halifax, NS
10.2024

Bachelor of Arts - Social Justice And Community Studies

Saint Mary's University
Halifax, NS
05.2022

Skills

  • Client Rapport Building
  • Interpersonal and Written Communication
  • Client Relationship Building
  • Knowledgeable in Excel
  • Trauma Informed Care Framework
  • Emergency Response Training
  • Client Advocacy

Certification

  • First Aid & CPR/AED Level C Certificate
  • NVCI (Nonviolent Crisis Intervention) training Certificate

Timeline

Client Support Worker

ADSUM House
06.2023 - Current

Beauty Advisor

Sephora
05.2022 - 06.2023

Tutor

Upper Hammonds Plains CAEP Tutoring Program
10.2020 - 06.2021

Sales Associate

The Shoe Company
04.2019 - 01.2020

Camp Counselor (Summer Position)

Upper Hammonds Plains Community Center Day Camp
07.2018 - 08.2018

Cashier

Scotiabank Theater Cineplex,
09.2016 - 10.2020

Bachelor of Arts - Social Work

Dalhousie University

Bachelor of Arts - Social Justice And Community Studies

Saint Mary's University

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