Navdeep Kaur
Brampton,ON
Summary
Skilled Client Support Worker with background in providing top-tier service to diverse clientele. Strengths include problem-solving, active listening, and effective communication skills. Proven track record in fostering client relationships, managing crisis situations effectively, and contributing to team success through consistent high-quality support.
Compassionate Client Support Worker known for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and case management which enable effective client support. Excel in communication, empathy, and problem-solving, ensuring positive outcomes and client satisfaction.
Service-oriented individual offering skills in customer service and technical support. A focused and enthusiastic client support specialist with expertise working independently or as part of an effective team.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Client Support Worker
Community living Mississauga
Mississauga, Ontario
05.2023 - Current
- Provided compassionate support to clients with developmental disabilities and mental health needs.
- Assisted clients in daily living activities to promote independence and self-sufficiency.
- Collaborated with team members to create and implement individualized support plans.
- Maintained accurate documentation of client interactions and progress for service continuity.
- Engaged clients in recreational activities to enhance social skills and community involvement.
- Communicated effectively with families to address concerns and share client updates.
Community Support Worker
Salvation Army
Toronto, Ontario
11.2023 - 07.2025
- Provided emotional support to individuals in community programs.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation services for clients to appointments and events.
- Educated clients on available community resources and services.
- Advocated for client needs within the local community services framework.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Provided transportation for clients to various appointments or activities as required.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Provided support to individuals with disabilities in activities of daily living.
- Participated in team meetings, providing input regarding client care plans.
- Assisted clients in developing life skills and independent living abilities.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Monitored medications and assisted with medication administration as needed.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
Community Support Worker
Connect community living ltd.
Surrey, British Columbia
02.2022 - 03.2023
- Provided emotional support to individuals in community programs.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation services for clients to appointments and events.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Educated families about available resources within the community.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Followed and evaluated individualized support care plans to increase personal development.
- Collaborated with other professionals such as physicians or therapists to coordinate care plans.
- Organized social events to promote community involvement among clients.
- Served as an advocate for clients in securing resources such as housing, employment.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Developed positive relationships with clients while maintaining professional boundaries.
Education
Social Service Worker- Human Services Diploma - Social Services
Selkirk College
Castlegar 09.2020 - 04.2021
Skills
- Individualized support planning
- Client advocacy
- Medication administration
- Risk assessment
- Community resource knowledge
- Collaborative care coordination
- Emotional support provision
- Team collaboration
- Effective communication
- Relationship building
- Time management
- Problem resolution aptitude
- Empathy and patience
- Client rapport building
- Interpersonal and written communication
- Client service excellence
- Support oversight
- Strong work ethic
- Support inquiry assistance
- Customer-facing communication
- Verbal and writing communication
- Written communication
Certification
- Mental health first aid canada
- Toronto shelter standards
- Harm reduction
- First aid & CPR/AED level C
Timeline
Community Support Worker
Salvation Army
11.2023 - 07.2025
Client Support Worker
Community living Mississauga
05.2023 - Current
Community Support Worker
Connect community living ltd.
02.2022 - 03.2023
Social Service Worker- Human Services Diploma - Social Services
Selkirk College
09.2020 - 04.2021