Yanna Barho
Brampton,ON
Summary
Passionate mental health professional with practical experience mentoring youth within educational environments. Demonstrated ability to build trusting, culturally sensitive relationships, and provide tailored guidance and emotional support to foster coping strategies, social skills, and confidence among both neurotypical and neurodiverse populations. Committed to promoting well-being, supporting positive developmental outcomes, and contributing effectively within professional mental health settings.
Overview
1
1
year of professional experience
Work History
Client Support Worker
Ace/Iversta Car Rental
Toronto, Ontario
06.2025 - Current
- Resolved high-stress customer complaints, including post-accident and dispute-related issues, achieving over 90% resolution within 48 hours through calm, empathetic communication.
- Led and supported a team of 5+ car rental agents, providing guidance on conflict de-escalation and complaint handling.
- I explained rental insurance coverage clearly and accurately to customers during disputes.
- Simplified complex rental policies to support informed decisions, and reduce misunderstandings.
Special Education Teacher's Assistant
Royal Orchard Middle School
Brampton, Ontario
01.2025 - 06.2025
- Built trusting relationships with students, providing one-on-one support for social, emotional, and behavioral needs, including those who are experiencing bullying.
- Supported students with diverse learning needs, including non-verbal and verbal ASD, using individualized communication, and adaptive strategies to enhance engagement and understanding.
- Assisted in managing classroom behavior and emotional distress, applying routines, de-escalation techniques, and positive reinforcement for students with behavioral challenges.
- Monitored student well-being and collaborated on classroom supports, including layout and sensory considerations, escalating concerns to staff as needed to ensure safety.
Youth Mentor & Facilitator
Rexdale Youth Mentorship Program/TDSB
Toronto, Ontario
12.2024 - 06.2025
- Co-designed and co-facilitated a 17-week youth mentorship program (ages 13–21) within the TDSB and virtual setting, focused on mental wellness, social skills, personal safety, and supporting marginalized communities.
- Led group discussions and collaborative workshops, fostering an inclusive and supportive environment.
- Provided one-on-one mentorship for youth with mental health challenges, helping to develop coping strategies, life skills, and community connections.
- Conducted wellness check-ins and risk assessments, referring participants to appropriate resources to ensure safety and well-being.
Education
Bachelor of Science - Psychology
University of Guelph-humber
Toronto04-2026
Skills
- Trauma-informed support
- Active listening
- Cultural competency
- Crisis intervention strategies
- Individualized care planning
- behavioral analysis
- Collaborative problem solving
- Team leadership
- Confidentiality and ethics
- Technology proficiency
- Administrative skills
Timeline
Client Support Worker
Ace/Iversta Car Rental
06.2025 - Current
Special Education Teacher's Assistant
Royal Orchard Middle School
01.2025 - 06.2025
Youth Mentor & Facilitator
Rexdale Youth Mentorship Program/TDSB
12.2024 - 06.2025
Bachelor of Science - Psychology
University of Guelph-humber