Cindy Lemmons
Grande Prairie,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Client Support Worker
Odyssey House
12.2019 - 01.2024
- Provided excellent customer service by actively listening to patron needs and offering appropriate assistance when necessary.
- Supported a positive work environment by consistently arriving on time, completing assigned tasks efficiently, and demonstrating flexibility in assisting with various tasks.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
- Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
- Enhanced team productivity through efficient task delegation and clear communication.
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
- Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
- Answering the help line and active listening to the person on the other line. Help the individual to solve there dilemma by giving them resources from the community.
- Intaking and discharging the women and children that come into and leaving the facility.
Health Care Aide
Grande Prairie Care Centre
06.2016 - 12.2019
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to [10 plus] patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Assisted with patient transfer and ambulation.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care.
Laundry Attendant
Alberta Health Services QE 11
03.2015 - 03.2016
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Reduced turnaround times for customers with prompt and accurate processing of laundry orders.
- Assisted in the training of new employees, sharing expertise on best practices for efficient laundry operations.
- Supported team members in achieving daily goals, assisting with workload distribution when necessary.
- Followed equipment operation and service manuals when necessary.
- Recorded transactions and kept files about services provided to customers.
- Enhanced workplace safety, conducting regular equipment maintenance checks and addressing potential hazards promptly.
- Applied chemicals, sanitizers and powders safely and correctly.
- Promoted sustainability efforts within the workplace by recycling waste materials and utilizing eco-friendly cleaning products whenever possible.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Improved laundry facility efficiency by implementing a streamlined sorting system.
- Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times.
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
- Operated steam and flat iron pressers to keep clothes wrinkle-free.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
Camp Attendant
Red Rock Camps And Catering
10.2013 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cleaned 40 rooms a day, including weekly bed changes and cleaning rooms when someone checks out.
- Using proper PPE and proper use of chemicals.
⦁ Personal Care Worker/ Continuing Care
Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Helping with 10 plus clients with there daily hygiene, toileting, transferring of patients safely and feeding.
Education
Community Support Worker - Health
Robertson College Online
Online12.2019
Personal Care Worker - Health
Nova Scotia Community College
Truro, NS06.1999
Skills
- Client Relationship Building
- Strong Work Ethic
- Interpersonal and written communication
- Client rapport building
- Case Documentation
- Patient support
- Client Advocacy
- Trauma Informed Care Framework
- Emergency response training
Languages
English
Professional Working
Timeline
Client Support Worker
Odyssey House
12.2019 - 01.2024
Health Care Aide
Grande Prairie Care Centre
06.2016 - 12.2019
Laundry Attendant
Alberta Health Services QE 11
03.2015 - 03.2016
Camp Attendant
Red Rock Camps And Catering
10.2013 - 11.2014
⦁ Personal Care Worker/ Continuing Care
Cedarstone Enhanced Care, Shannex
01.1999 - 09.2013
Community Support Worker - Health
Robertson College Online
Personal Care Worker - Health
Nova Scotia Community College
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