Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Malcolm Crann

Summary

Dynamic and dedicated Client Support Worker at Queens County Residential Services, adept at building strong client relationships and providing trauma-informed care. Recognized for effective problem-solving and exceptional communication skills, fostering trust and ensuring client advocacy while maintaining confidentiality. Proven ability to enhance client satisfaction through empathetic support and collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Support Worker

Queens County Residential Services
05.2024 - 09.2024
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
  • Assist clients with day to day activities.
  • Prepare meals for clients.
  • Administered medications to clients.
  • Transported clients.
  • Assisted high risk clients with emotional regulation, family visits, and general outings.
  • Established trust with clients by maintaining confidentiality and ensuring data privacy.
  • Developed strong relationships with clients.

Golf Course Groundskeeper

Tourism PEI
05.2022 - 09.2024
  • Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
  • Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
  • Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
  • Increased golfer satisfaction by responding promptly to feedback regarding course conditions or specific concerns.

Blue Heron Construction

Carpenter
08.2021 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Holland College
Charlottetown, None
05-2025

Skills

  • Client relationship building
  • Strong work ethic
  • Interpersonal and written communication
  • Client rapport building
  • Trauma-informed care
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Documentation skills
  • Client advocacy
  • Suicide prevention

Languages

English
Native or Bilingual

Certification

  • First Aid
  • Non-Violent Crisis Intervention
  • Assist Training
  • Food Handling and Safety


Timeline

Client Support Worker

Queens County Residential Services
05.2024 - 09.2024

Golf Course Groundskeeper

Tourism PEI
05.2022 - 09.2024

Blue Heron Construction

Carpenter
08.2021 - 04.2022

High School Diploma -

Holland College

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Malcolm Crann