Harsharanveer Kaur
Scarborough, ON,CA
Summary
Detail-oriented professional with a strong background in customer service, supervision, and healthcare operations. Possessing a 3-year undergraduate degree in Biotechnology, complemented by over 4 years of hands-on experience across high-volume retail environments and sterile/non-sterile pharmaceutical compounding. Demonstrated ability to lead teams, ensure quality control, and deliver exceptional customer experiences. Seeking to contribute to a part-time role focused on efficiency, team collaboration, and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Non-Sterile Compounding Assistant
Dyck's Pharmacists (Remedy Rx)
12.2023 - 12.2024
- Prepared creams, capsules, and suspensions accurately while maintaining a clean, organized, and efficient pharmacy environment.
- Assisted with packaging, labeling, and inventory management, collaborating closely with pharmacists and occasionally supporting customer inquiries to ensure smooth workflow and fast turnaround.
- Developed strong problem-solving skills by managing time-sensitive tasks and balancing multiple priorities in a fast-paced setting.
- Established a reputation for reliability, attention to detail, and a proactive, team-supportive attitude.
Sterile Compounding Assistant
Helios Compounding Lab
08.2022 - 11.2023
- Assisted pharmacists and team members by communicating prescription order status clearly and professionally to clients, enhancing customer experience.
- Maintained strict confidentiality and accuracy of customer data using Kroll software, ensuring trust and compliance.
- Prepared prescription labels, managed inventory, and compounded medications under sterile conditions, demonstrating precision and attention to detail.
- Provided patient support by answering product inquiries and explaining processing timelines, showcasing strong interpersonal and communication skills.
- Ensured timely packaging and accurate documentation of medications, supporting smooth pharmacy operations and customer satisfaction.
Supervisor
Tim Hortons
08.2021 - 08.2022
- Supervised and supported a team during high-volume overnight and weekend shifts, ensuring smooth operations and exceptional customer service.
- Resolved customer complaints and escalations professionally and empathetically, maintaining a positive experience under pressure.
- Managed cash handling, deposits, staff scheduling, and end-of-day balancing with accuracy and integrity.
- Trained and mentored new team members, fostering a collaborative, efficient, and motivated work environment.
- Coordinated stock orders, monitored inventory, and maintained store cleanliness to uphold a well-organized, customer-ready space.
Team Member
Tim Hortons
06.2020 - 08.2021
- Delivered fast, friendly, and accurate service in a high-traffic environment, prioritizing customer satisfaction and quality.
- Operated POS systems efficiently, prepared food and beverages, and maintained clean, organized workstations.
- Collaborated effectively with team members to meet service targets during peak hours, demonstrating strong communication and multitasking abilities.
- Adhered strictly to safety and hygiene standards, contributing to a welcoming and safe environment for customers.
- Recognized consistently by supervisors for reliability, a positive attitude, and a strong work ethic.
Education
Dental Hygienist Program
Aplus Dental Institute
Toronto, ON01.2026
Bachelor of Science - Biotechnology
Seneca Polytechnic
Toronto, ON05-2022
Skills
- Team Leadership & Staff Supervision
- Customer Service Excellence & Client Relations
- Cash Handling & Financial Accuracy
- Inventory Management & Stock Control
- Conflict Resolution & Complaint Handling
- Point of Sale (POS) Operation
- Time Management & Multitasking
- Training & Mentoring New Employees
- Health & Safety Compliance
- Effective Communication & Collaboration
- Problem Solving & Decision Making
- Attention to Detail & Quality Assurance
Languages
Hindi
Punjabi
English
Certification
- Basic Life Support (BLS) – Healthcare Provider (HCP), Certificate No. 106226469
- Workplace Hazardous Materials Information System (WHMIS), Seneca Polytechnic
- Ethical Conduct for Research Involving Humans, Government of Canada
- Animal Handling, Seneca Polytechnic
Timeline
Non-Sterile Compounding Assistant
Dyck's Pharmacists (Remedy Rx)
12.2023 - 12.2024
Sterile Compounding Assistant
Helios Compounding Lab
08.2022 - 11.2023
Supervisor
Tim Hortons
08.2021 - 08.2022
Team Member
Tim Hortons
06.2020 - 08.2021
Dental Hygienist Program
Aplus Dental Institute
Bachelor of Science - Biotechnology
Seneca Polytechnic
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