Dallas Lepard
Hagar,ON
Summary
Accomplished Store Manager with a proven track record of enhancing sales and minimizing shrinkage through expert inventory control and exceptional customer service. At The Beer Store, increased sales by notable percentages, leveraging strong problem-solving and team leadership skills. Skilled in fostering employee growth and streamlining store operations for peak efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Shoppers Drug Mart
Greater Sudbury, ON
04.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coordinated and processed incoming orders daily.
Store Manager
Dollarama
Greater Sudbury, ON
03.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager of Operations
The Beer Store
Sturgeon Falls, ON
05.2008 - 01.2023
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Health Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury, NoneSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Loss prevention
- Order management
- Inventory counting
- Records management
- Records maintenance
- Decision-making
- Effective leader
- Employee motivation
- Payroll administration and timekeeping
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Store Manager
Shoppers Drug Mart
04.2024 - Current
Store Manager
Dollarama
03.2023 - 03.2024
Store Manager of Operations
The Beer Store
05.2008 - 01.2023
Health Sciences
Cambrian College of Applied Arts And Technology