Simone Christine Powell
North York,ON
Summary
Driven leader with proven success at TJX Canada, enhancing customer satisfaction and associate performance through strategic planning and effective staff supervision. Skilled in retail operations and team motivation, achieving notable improvements in productivity and service quality. Expert in employee performance evaluations and recruitment, fostering a dynamic and accountable workforce. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager/Warehouse Manager
TJX Canada
2019.05 - Current
- Supervised day-to-day operations in the warehouse and sales floor to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store/warehouse environment to enhance the customer and associate experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Successfully trained and transitioned warehouse team through various receiving processes.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Operations Manager/Owner
Dental Services
2016.04 - 2018.02
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
Product Manager/Store Manager
Tommy Hilfiger/IZOD
2008.10 - 2013.06
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members.
- Analyzed metrics to measure product performance.
- Coordinated project planning and execution with team members and team leads.
Education
Diploma - Legal Administrative Assistance
Humber College
Toronto, ON1992
Skills
- Customer/staff Relations
- Team motivation
- Staff Supervision
- Retail Operations
- Strategic Planning
- Employee Performance Evaluations
- Product and service knowledge
- Recruitment and hiring
- Team Leadership
Timeline
Assistant Manager/Warehouse Manager
TJX Canada
2019.05 - Current
Operations Manager/Owner
Dental Services
2016.04 - 2018.02
Product Manager/Store Manager
Tommy Hilfiger/IZOD
2008.10 - 2013.06
Diploma - Legal Administrative Assistance
Humber College
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