GRACE RODGERS
CALGARY,AB
Summary
I am seeking permanent full-time employment in a position where I can expand my knowledge and professional experience and grow within an organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Industry Standards Officer (Inspector)
Alberta Motor Vehicle Industry Council
11.2022 - Current
- Visit automotive businesses to complete inspections
- Educate automotive businesses about AMVIC’s expectations and legislation applicable to the automotive business
- Promote best practices and make recommendations to remedy problematic trends
- Examine the automotive business’s transactions and, where applicable, all related documents including bank statements, deposit books, cheque stubs, ledgers and all books of account in order to ensure completeness, disclosure and ongoing compliance with relevant legislation and regulations
- Ensure the AMVIC levy is being submitted on a timely basis to AMVIC
- Review general bank account and other related information, offers of purchase and sale, sales contracts, client ledgers, client agreements and other related documents for compliance with the CPA, TSA and related regulations
- Examine related documents and transactions for practices such as failure to disclose prescribed information, odometer tampering, etc
- Review all advertising both print and on-line, for violations of legislation and/or false or misleading advertising
- Ensure sales personnel are properly registered with AMVIC and associated with the business in which they are working
- Provide information, clarification and guidance on compliance policies and procedures in response to business or salesperson inquiries
- Prepare written reports and letters of each inspection with copies of relevant information
- Prepare summary of findings that are then discussed with the licensee at an arranged interview
- Where necessary, provide an inspection notice detailing the violation of the legislation and/or regulations
- Follow up previous inspections and note any deficiencies to determine if registrant is compliant
- Visit unlicensed businesses to ensure compliance and consumer protection
- Give evidence at administrative reviews, appeals and in Court
- Respond to a variety of complex inquiries received via telephone, correspondence or in person concerning consumer entitlements, obligations and the application of relevant legislations and regulations
- Provide consultative advice within area of expertise to other AMVIC staff
- Travel for inspections and training within assigned territory
- On occasion support other areas of Alberta as requested.
Central Support Team
Swoop Airlines
08.2021 - 11.2022
- Monitor, identify and respond to all irregular operations that impact traveller experience
- Develop and implement traveller re-accommodation plans during IROPs in conjunction with the other teams in the OCC
- Communicate traveller-specific IROP impacts and coordinate traveller recovery before and during an IROP
- Provide Airports with identification and entrance requirement support for trans-border and International flights
- Approve or deny all Airline Passenger Protection Regulations compensation requests
- Respond to all inquiries from customs and immigration regarding Swoop airports or travellers
- Assess and complete investigations and settlements with travellers for lost or damaged baggage claims
- Mitigate the mishandling of traveller’s baggage by communicating with all necessary touch points to safely and quickly route baggage to traveller.
Business Development
ENTREC Corporation
06.2014 - 06.2020
- In charge of all advertisement throughout the company
- Plan parties, golf tournaments, conferences, trade shows, etc
- Complete expense reports, budgets, and PO’s
- In charge of all account management for the BD team
- Managed the website for the company
- Quoted/estimated jobs for company
- Complete pre-qualifications packages.
- Made certain that all payments that were sent and received were accounted for
- Coordinated communication between the customer and the manufacturer
Education
St. Gabriel’s Cyber School
St. Albert, Alberta01.2008
Skills
- Highly organized and dedicated
- Able to handle multiple assignments under high pressure
- Adept at consistently meeting tight deadlines
- Excellent written and verbal communication skills
- Enjoy working in challenging environments
- Goal orientated with a positive attitude
- Excellent computer skills
- Completed ADRIA’s course Communication in Alternative Dispute Resolution
- Completed Rapport Leadership International’s course Power Communication
Certification
Private Investigator License in the Province of Alberta
Completed Clear Learning's National Certified Investigator and Inspector Training - Basic Program
Timeline
Industry Standards Officer (Inspector)
Alberta Motor Vehicle Industry Council
11.2022 - Current
Central Support Team
Swoop Airlines
08.2021 - 11.2022
Business Development
ENTREC Corporation
06.2014 - 06.2020
St. Gabriel’s Cyber School
Private Investigator License in the Province of Alberta
Completed Clear Learning's National Certified Investigator and Inspector Training - Basic Program
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