Althea Ramsay
Summary
A result-oriented client-focused Registration Officer with a zeal for building client and peer relationships and exceeding client and management expectations. Demonstrate excellence in problem-solving and analytical thinking skills. Self-motivated with the ability to work well independently and as part of a team. Areas of expertise include
Experienced with registration processes and maintaining detailed records. Utilizes effective communication skills and organizational abilities to ensure smooth operations. Track record of efficiently managing data entry and fostering collaborative team environments.
Overview
17
17
years of professional experience
Work History
Registration Officer
Ontario Motor Vehicle Industry Council (OMVIC)
01.2022 - 01.2024
- Received calls from Dealers and Salesperson by verifying the caller and entering the application required information in the Intra-web
- Record all calls to and from applicants
- Upload all correspondence
- Review new dealer/salesperson file for completeness
- Conduct necessary background checks (i.e
- Credit, criminal record check, Ministry of Transportation checks)
- Conduct an intake review and include recommendations for any issues
- Ensure that requested documents are current and valid (e.g
- Municipal permit, zoning letter, police clearance certificate, GST and PST certificate, etc.)
- Contact other agencies to obtain information/documentation related to past conduct of a new dealer application (e.g
- Law enforcement, courts, creditors, etc.)
- Obtaining and reviewing financial records of new dealers/salesperson applications
- Prepare follow-up letters and terms and conditions
- Foster an atmosphere of success
- Perform other duties as required
Fleet Coordinator
Element Fleet Management
07.2007 - 09.2020
- Executed daily client requests and processes, complex or routine, under clients' fleet policies
- This included, but was not limited to: vehicle ordering, vehicle licensing- title/registration requests, vehicle inventory management, and billing
- Managed a portfolio of +20 clients with a combined fleet of 2000 vehicles
- Supported Account Managers in implementing account strategies as they applied to daily account support, which included recommendations for cost savings, new service program opportunities for client upsell, streamlining processes, and optimization of spare vehicle usage, and disposal
- Created Action Plan through the use of Smartsheet for tracking and follow-through on strategic initiatives and/or tactical activities; established regular meetings with clients to report on progress ensuring transparency of information
- Reviewed and maintained client inventory and operational policies to help identify driver behavior, and outliers and lend support to having the right resources and vehicles in place for successful client and driver experience
- Communicated internally and externally with various cross-functional client support teams to effectively identify and resolve client escalations and feedback with urgency, consistently met the 24-hour response metric with a +90% success ratio
- Trained client contacts and new coworkers on service programs, new system features/functions, and data reporting
- Reviewed analytics and provided status reports on key metrics to Element and client stakeholders
- Established and maintained long-term customer relationships, and built trust and respect by continuously meeting and exceeding expectations
- Monitored inventory sales weekly to identify opportunities for cross-selling and increase business growth and revenue
- Reviewed all contracts received by the Product Manager to ensure the sales team met and exceeded the customer service level set by the organization resulting in an annual increase of customer satisfaction by +20%
Education
Personal Support Worker -
Trios College
Brampton, ON07-2025
Travel and Tourism Diploma -
Knox Travel
01-1990
Skills
- Organizational skills
- Time-management
- Analytical skills
- Detail-oriented
- Solution-focused
- Interpersonal skills
- Relationship-building
- Listening skills
- Information gathering
- Problem-solving
- Verbal and written communication
- Client relationships
Highlights
CARLl, CRM, CARS, Fleet Master, Strong organizational, time-management, analytic, and detailed oriented, Solution-focused, take initiative to work effectively with established guidelines, Strong interpersonal relationship-building and listening skills, Able to multitask in a fast-paced, deadline-driven work environment, Well-versed in Forms, Registration documents, and able to work on paperless files (digital), Excellent written/verbal communication with professional maturity, Comprehensive knowledge of Regulatory guidelines and Registration procedures, Utilize investigative techniques such as motivational interviewing
Languages
English
Full Professional
Timeline
Registration Officer
Ontario Motor Vehicle Industry Council (OMVIC)
01.2022 - 01.2024
Fleet Coordinator
Element Fleet Management
07.2007 - 09.2020
Personal Support Worker -
Trios College
Travel and Tourism Diploma -
Knox Travel
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