Jomon Alias
Calgary,AB
Summary
Guest Service Agent with over 6 years of experience in telephone customer service, auditing, tech support, and customer care. Familiar with major property management software and possess a positive attitude. Aiming to use my proven skills to effectively fill the potential position in your company.
Overview
8
8
years of professional experience
Work History
Mechanical Assembler
CoolIT Systems
01.2025 - 08.2025
- Assembled mechanical components for cooling systems, ensuring compliance with quality standards.
- Operated hand tools and machinery to fabricate parts efficiently and accurately.
- Collaborated with team members to troubleshoot assembly issues, enhancing workflow efficiency.
- Trained new assemblers on best practices, safety protocols, and assembly techniques.
Technical Support Representative
Kelly Connect
06.2022 - 12.2024
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBook, and iMacs.
- Resolved customer inquiries regarding product features and functionality.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Maintained a comprehensive knowledge of current Apple products and services.
- Handled customer complaints in a professional manner while seeking solutions that met their needs.
- Created reports detailing daily sales figures, inventory levels, and customer feedback.
Night Audit /Guest Service Agent (Part Time)
Radisson Hotel and Conference Centre
10.2021 - 12.2023
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone and in-person inquiries.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of each shift.
- Completed financial audits on scheduled basis.
Room Division Supervisor
Park Inn by Radisson
08.2021 - 03.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices, and availability.
- Directed and supervised staff performance.
- Instructed staff on procedures for handling difficult transactions.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Personal Support Worker
Helping Hands Personal Care Home
01.2021 - 07.2021
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Night Audit /Guest Service Agent
Quality Inn & Suites
04.2019 - 01.2020
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Answered guest inquiries regarding hotel offerings and services.
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone and in-person inquiries.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of each shift.
Volunteer
Humane Society and Cat Adoption Centre
04.2017 - 10.2018
- Providing a loving, safe environment for cats and kittens until they are adopted.
- Processed, organized, and conducted inventory of various donated goods.
- Promoted volunteer program through fliers, newsletters and social media.
Education
License Certificate - Personal Support Worker
St.John’s
Regina, SK01.2021
Bachelor of Science - Computer Engineering Technician
Niagara College
Welland, ON05.2019
Skills
- Can work in a team exceptionally
- Punctual
- Highly responsible and reliable
- Flexible with work
- Friendly and enthusiastic
- Provide prompt, efficient, friendly, and quality service to guests
- Issue resolution
- Guest safety
- Team building and supervision
- Assisting Customers
- First Aid/CPR
- Quality assurance
Languages
English
Timeline
Mechanical Assembler
CoolIT Systems
01.2025 - 08.2025
Technical Support Representative
Kelly Connect
06.2022 - 12.2024
Night Audit /Guest Service Agent (Part Time)
Radisson Hotel and Conference Centre
10.2021 - 12.2023
Room Division Supervisor
Park Inn by Radisson
08.2021 - 03.2022
Personal Support Worker
Helping Hands Personal Care Home
01.2021 - 07.2021
Night Audit /Guest Service Agent
Quality Inn & Suites
04.2019 - 01.2020
Volunteer
Humane Society and Cat Adoption Centre
04.2017 - 10.2018
Bachelor of Science - Computer Engineering Technician
Niagara College
License Certificate - Personal Support Worker
St.John’s