Yoneke Alexander
Edmonton,Alberta
Summary
An exceptional and energetic leader committed to maintaining high standards of service, performance, and integrity. Focused on understanding customer needs and anticipating their requests to develop first-rate experiences. Over 17 years of experience in managing people. Dedicated, reliable, and possess a proactive and problem-solving nature. Top-notch organizational skills and excel in written, oral, and interpersonal communication. Technically adept with outstanding relationship building, training, and presentation skills. Proven track record in managing and negotiating complex agreements. Expertise in legal compliance, contract management, and intellectual property rights. Strong focus on team collaboration and achieving results while adapting swiftly to changing needs. Bring strategic insight and effective communication to deliver impactful outcomes.
Overview
23
23
years of professional experience
Work History
Licensing Manager
Alberta Motor Vehicle Industry Council
11.2019 - Current
- Provides direction and leadership toward the achievement of the organizations licensing goals by ensuring the automotive industry is licensed in accordance with legislation.
- Responsible to ensure compliance with legislation, identify individuals for licensing reviews and collaborates with team members, across departments, and with management to support the organizational goals and objectives within defined legislation.
- Responsible for the quantitative and qualitative achievement of the team.
- Prepared detailed reports on licensing performance metrics, providing valuable insights to CEO.
- Facilitated business by implementing practical networking techniques. Bridging solutions to permit municipal authorities an interim step in the issuance of business licenses.
- The use of the Canadian Police Information Centre (CPIC) and Justice Online Information Network (JOIN) database in the management of applications to ensure the suitability of applicants in a confident manner. As part of the authority to sanction prospective employees into automotive businesses, based on history, frequency, type and recency of offences.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated the resolution of complex issues surrounding licenses through effective mediation between stakeholders.
- Maintained an up-to-date knowledge of industry trends and competitor activity, helping inform strategic decision-making.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Assisted in the development and implementation of strategic plans related to the expansion or diversification of company''s licensable offerings.
- Maintained an up-to-date knowledge of industry trends and competitor activity, helping inform strategic decision-making.
- Streamlined licensing processes by implementing efficient tracking systems and database management techniques.
- Stayed current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and well-informed.
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Worked effectively in fast-paced environments.
Owner/Operator Manager
Short-term Rental on Airbnb
04.2018 - Current
- Owner and operator manager of four active properties on Airbnb for the past six years.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Implemented effective financial management practices, improving cash flow and profitability.
Real Estate Manager
Self-Employed
04.2002 - Current
- Owner and manager of multiple multi-family residential rental properties in Toronto and in Jamaica. Bought and sold over 10 properties over the past 22 years.
- Developed and maintained strong relationships with key stakeholders such as tenants, contractors, and local authorities.
- Streamlined operational processes to improve efficiency, reduce costs, and increase overall performance of managed properties.
- Analyzed financial performance data of owned properties quarterly enabling informed decisions regarding capital improvements or divestiture opportunities.
- Implemented cost-saving initiatives that reduced operating expenses without compromising quality or service levels.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Licensing Supervisor
Alberta Motor Vehicle Industry Council
02.2014 - 10.2019
- Reduction of 12% in processing times for licensing applications, while managed a 11% increase in call volumes with reduction in available man hours.
- Required to transition between lower and higher tier functions within a department and organization. Called upon to provide policy direction with regard to legislation concerning the automotive industry.
- Initiated and facilitated inter-departmental management meetings to discuss and mitigate licensing and regulatory issues.
- Directed staff on securing payments for services and client account information recording. Monitoring of process including call logs into the consumer relationship management system.
- Supported senior management and Chief Executive Officer with specific projects and other operational functions.
- Production of ad hoc reports and documents for senior managers and CEO as required. Also produced regular reports on quarterly basis.
- Verification of data integrity and accuracy for employees.
- Developed new processes for employee evaluation which resulted in marked performance improvements.
Supervisor Registered Products
BMO Investments Inc
11.2007 - 08.2013
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Performed initial client assessment and analysis to begin research process.
- Implemented creative design and completed based testing for prominent Registered Education Savings Plan and the Registered Disability Savings Plan.
- Supported Chief Operating Officer with daily operational functions.
Off-Book Transition Expertise
BMO Mutual Funds Inc.
06.2002 - 10.2007
- Achieved departmental objective by successfully transition one department over to another.
- Researched and updated all required materials needed for the Chief Executive Officer, the Operations Manager, Brokers and Investment Advisors.
- Assisted 15, 000 customers in average of one year by answering questions, responding to inquiries and handling telephone requests.
- Implemented marketing strategies which resulted in 5% growth of customer base.
Education
Bachelor Of Commerce - Business Management
Grant MacEwan University
Edmonton, AB2020
ICS1 - 100 - Emergency Response Course
Alberta Emergency Management Agency (AEMA) Training
Edmonton, AB2019
Certificate - Practical Loss Control Leadership
Noverant Inc.
Calgary, AB2019
Diploma - Business Administration And Management
MacEwan University
Edmonton, AB2017
Charters Manager And Professional Manager - Business Management
Canadian Institute-Management
Hamilton, ON2017
Business Management Certificate - Business Administration
Ryerson University
Toronto, ON2012
Diploma - Early Childhood Education
George Brown College St. James Campus
Toronto, ON2007
Certificate - Human Dynamics Leadership
BMO Investments Inc. Training Campus
Toronto, ON2004
Honors Certificate - Adult Educator/Trainer
Seneca College Of Applied Arts And Technology
Toronto, ON2001
Skills
- Budgeting and Financial Forecasting
- Public speaking and strong verbal communication
- Comprehensive knowledge and understanding of compliance and regulation
- Team liaison, staff development and team leadership
- Interpersonal and written communication
- Risk management processes and analysis
- Marketing Coordination
- Attention to detail and time management
- Team Leadership and Decision-Making
- Marketing Strategy Development
- Business Analytics
- Strategic account development
Additional Information
Children's Church Manager/Minister 09/2018 - Current
God's Embassy Church
- Facilitate meetings to recruit and train new volunteers on position responsibilities and requirements.
- Knowing legal responsibilities for keeping kids safe;
- Manage and lead programs that minister to young children and their families, by way of activities, education and counseling.
- Keeping up with curriculum needs by creating events that engage children;
- Creating budget and finances for the department
Languages
English
Native or Bilingual
Accomplishments
St. Peter's Church Scout
Parent Volunteer 09/2016 to current
- Make sure everyone's safe, supported, included and having fun.
- Help to plan and lead activities. Get involved with days out, camps and expeditions.
- Share and learn skills – from coding to cake decorating to canoeing.
- Participate in fundraising activities like bottle drives, highway clean-ups, street cleaning.
Community Involvement
Edmonton Young Offenders Centre
Chaplain Volunteer 02/2024 to current
- Facilitate meetings with youths and women in the prison.
- Educate on different topics in the Bible and on ways and areas to cope and manage stress.
- Leads recovery oriented spirituality groups for clients.
- Coordinates and contributes to the spiritual, religious and cultural education of inmates regarding spiritual health practices, religious and cultural specifics of the client population.
Affiliations
- Canadian Institute of Management - Chartered Manager
- CIM Northern Alberta & NWT Chapter - Secretary and Communications Board Director
Timeline
Licensing Manager
Alberta Motor Vehicle Industry Council
11.2019 - Current
Owner/Operator Manager
Short-term Rental on Airbnb
04.2018 - Current
Licensing Supervisor
Alberta Motor Vehicle Industry Council
02.2014 - 10.2019
Supervisor Registered Products
BMO Investments Inc
11.2007 - 08.2013
Off-Book Transition Expertise
BMO Mutual Funds Inc.
06.2002 - 10.2007
Real Estate Manager
Self-Employed
04.2002 - Current
ICS1 - 100 - Emergency Response Course
Alberta Emergency Management Agency (AEMA) Training
Certificate - Practical Loss Control Leadership
Noverant Inc.
Diploma - Business Administration And Management
MacEwan University
Charters Manager And Professional Manager - Business Management
Canadian Institute-Management
Business Management Certificate - Business Administration
Ryerson University
Diploma - Early Childhood Education
George Brown College St. James Campus
Certificate - Human Dynamics Leadership
BMO Investments Inc. Training Campus
Honors Certificate - Adult Educator/Trainer
Seneca College Of Applied Arts And Technology
Bachelor Of Commerce - Business Management
Grant MacEwan University
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