DHANRAJ CHEVLI
Edmonton
Summary
Goal-Oriented and dedicated professional with 5+ years experience in business development and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships and growing businesses.
Overview
7
7
years of professional experience
Work History
Resolution Support Specialist
Ontario Motor Vehicle Industry Council (OMVIC)
03.2023 - Current
- Resolving consumer complaints and concerns related to automotive transactions, ensuring compliance with the Motor Vehicle Dealers Act (MVDA) and related legislation.
- Maintaining a strong working knowledge of the Motor Vehicle Dealers Act and related consumer protection legislation, including the Consumer Protection Act, Sale of Goods Act, and Highway Traffic Act.
- Providing accurate and comprehensive information to customers regarding automotive sales regulations, licensing requirements, and consumer rights.
- Recording and escalating consumer complaints when a breach of MVDA by the dealership is identified.
- Collaborating with other departments within OMVIC, such as Compliance and Enforcement, Legal, and Licensing, to ensure a coordinated approach to resolving consumer issues and enforcing regulations.
- Maintaining detailed and accurate records of all customer inquiries, including notes within internal database systems and filing of documents and correspondence, to ensure compliance with legal requirements and facilitate evidence collection for disciplinary hearings or investigations.
- Acting as a witness at disciplinary hearings or hearings involving proposals to refuse, revoke, or suspend registration, providing accurate testimony, and contributing to the resolution process.
- Participating actively in team meetings, offering suggestions, advice, and input regarding inquiry issues and procedures, to support continuous improvement and effective resolution of customer inquiries.
Fleet Manager
Steer Ev
06.2022 - 02.2023
- Managing records, operation and maintenance of fleet vehicles, with over 100 electric cars coasting over 7 Million.
- Maintaining accurate driver information for delivery scheduling.
- Maintain financial records and invoices from car detail shops and service centre for smooth account receivable and payable transactions.
- Coordinating with sales team for punctual car deliveries to members and customers.
- Trained drivers with a to do checklist before each delivery to improve company standards and customer satisfaction.
- Developing and implementing training modules for vehicles and equipment use and care.
- Maintaining a healthy relationship with local car detailers and repair shops to get the best deals and reduce expenses.
Client Success Manager
Facedrive
09.2020 - 05.2022
- Developing and maintaining relationship with over 200 merchants in online food delivery industry.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- To keep track on merchants KPI, to develop marketing and promotional campaigns to increase clients sales and orders on our platform.
- Maintained effective communication with sales, marketing and accounting departments through tools such as Slack and Salesforce to develop solutions and accomplish shared objectives.
- To overlook graphic designs and daily push notifications for merchants enhancing customer traffic to their restaurant.
- Reduced food order cost by over 60% for customers by getting subsidy from merchants.
- Reached out to merchants regularly to check on needs and addressing their queries.
Hotel Night Auditor
Crowne Plaza
09.2017 - 09.2020
- Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times for
528 room hotel. - Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Business Administration
Centennial College
Toronto, ON01.2017
Skills
- Upselling Products and Services
- CRM Software
- Data Compiling
- Cost-benefit analysis
- Business Development
- Promoting Brand and Company Identity
- Customer Account Management
- Training and coaching
- Customer Relationship Management
- Trend Analysis
Timeline
Resolution Support Specialist
Ontario Motor Vehicle Industry Council (OMVIC)
03.2023 - Current
Fleet Manager
Steer Ev
06.2022 - 02.2023
Client Success Manager
Facedrive
09.2020 - 05.2022
Hotel Night Auditor
Crowne Plaza
09.2017 - 09.2020
Business Administration
Centennial College
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