Summary
Work History
Education
Skills
Timeline
Generic

Gopichand Kurra

Halifax,CA

Summary

A highly experienced Customer Service Representative with 1 year of experience in evaluating account and service histories to identify trends and mitigate future issues. Adept at quickly answering customer telephone calls and using company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Committed to providing excellent customer service and finding solutions to customer inquiries in a timely manner.

Work History

Customer Service Representative

CTEL Technologies
05.2018 - 2 2021
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Customer Service Representative/call Center Agent

Concentrix
08.2023 - 12.2023
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science - Information Technology

Jawaharlal Technological University
Kakinada
05.2012

Skills

  • Telecommunications
  • MS Office proficiency
  • Call center experience
  • Customer Relations
  • Interpersonal and written communications
  • Strong client relations
  • Problem-solving abilities
  • Active Listening

Timeline

Customer Service Representative/call Center Agent

Concentrix
08.2023 - 12.2023

Customer Service Representative

CTEL Technologies
05.2018 - 2 2021

Bachelor of Science - Information Technology

Jawaharlal Technological University

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Gopichand Kurra