Tajinder Singh
Halifax
Summary
Experienced professional with a strong background in customer interactions and service solutions. Expertise in conflict resolution and insuring customer satisfaction. Suitable in a team,adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Reputation for reliability and proactive approach, making me an asset in meeting both customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frank And Oak
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Sip 'N' Dine
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Security Guard
Blackbird Security INC.
01.2022 - 11.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Manager of Development & Communications
Mission Possible-Non Profit
01.2022 - 04.2022
- Research best practices for acquisition, cultivation, and stewardship of donors, and create/execute plans accordingly
- Research best practices for acquisition, cultivation, and stewardship of donors, and create/execute plans accordingly
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
- Assist with generation of physical print material and social media content ideas, and execution as needed
- Interview past and present program participants and write stories for marketing and awareness collateral
Education
Business Administration - Business Administration And Management
Canadian College
North Vancouver, BC12.2023
High school graduate - Commerce
BFPS High
04.2021
Skills
- Developed communication
- Adaptive problem solver
- Customer service
- Telecommunications
- Active listening
- Exceptional customer service
- Critical thinking
- CCTV & security management
- Data entry
- Operation of large vehicles
- Conflict and resolution skills
- Basic repair and maintenance
- Developed coordination skills
- Bilingual
- Complaint handling
- Computer proficiency
Certification
- Class 5 license
- Offensive security certified professional
- Forklift certified
- First aid certificate
- WHMIS
- Fall protection
- Hazard recognition
- Traffic control person
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited Working
Personal Information
Age: 23
Timeline
Customer Service Representative
Frank And Oak
03.2024 - Current
Server
Sip 'N' Dine
01.2023 - 01.2024
Security Guard
Blackbird Security INC.
01.2022 - 11.2022
Manager of Development & Communications
Mission Possible-Non Profit
01.2022 - 04.2022
Business Administration - Business Administration And Management
Canadian College
High school graduate - Commerce
BFPS High
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