Navneet Kaur
Halifax,Nova Scotia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rogers Wireless
08.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Popular Pizza
09.2021 - 08.2022
- Handled orders at peak hours with precision and accuracy by logging in accurate database.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer complaints and enquiries with patience and commendable customer service.
Education
No Degree - Diploma in Computer Engineering Technician Program
Pures College of Technology
1450 Midland Ave, Scarborough, ON, M1P4Z801.2023
Skills
- Plates Presentation
- Problem-Solving Ability
- Tax Software
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Rogers Wireless
08.2022 - 07.2023
Customer Service Representative
Popular Pizza
09.2021 - 08.2022
No Degree - Diploma in Computer Engineering Technician Program
Pures College of Technology
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