Overview
Work History
Education
Skills
Languages
Timeline
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Tejeshwar Partap Singh

Halifax,NS

Overview

2
2
years of professional experience

Work History

Technical Support Agent

Concentrix
03.2023 - 03.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Sales Consultant

Bell Technical Solutions
08.2022 - 05.2023
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Increased productivity with effective communication and collaboration among team members.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Education

Associate of Arts - Arts And Sciences

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2024

Skills

  • Remote Support
  • Network configuration
  • Telecommunications
  • Data Recovery
  • Server maintenance
  • Customer Service
  • Technical issues analysis
  • Technical Troubleshooting
  • Appointment Scheduling
  • Microsoft Outlook
  • Call Center Operations
  • Performance Testing
  • Business Development
  • Staff education and training
  • Videoconferencing
  • Norton Antivirus software

Languages

English
Full Professional

Timeline

Technical Support Agent

Concentrix
03.2023 - 03.2024

Sales Consultant

Bell Technical Solutions
08.2022 - 05.2023

Associate of Arts - Arts And Sciences

Conestoga College Institute of Technology And Advanced Learning

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Tejeshwar Partap Singh