Tejeshwar Partap Singh
Halifax,NS
Overview
2
2
years of professional experience
Work History
Technical Support Agent
Concentrix
Halifax, NS
03.2023 - 03.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Sales Consultant
Bell Technical Solutions
Kitchener, ON
08.2022 - 05.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Increased productivity with effective communication and collaboration among team members.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Education
Associate of Arts - Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Skills
- Remote Support
- Network configuration
- Telecommunications
- Data Recovery
- Server maintenance
- Customer Service
- Technical issues analysis
- Technical Troubleshooting
- Appointment Scheduling
- Microsoft Outlook
- Call Center Operations
- Performance Testing
- Business Development
- Staff education and training
- Videoconferencing
- Norton Antivirus software
Languages
English
Full Professional
Timeline
Technical Support Agent
Concentrix
03.2023 - 03.2024
Sales Consultant
Bell Technical Solutions
08.2022 - 05.2023
Associate of Arts - Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning