Arya Nair
Halifax,NS
Summary
Proactive Customer Service Representative focused on enhancing client relations and service quality. Leveraged data entry skills and teamwork to identify process improvements, achieving high satisfaction rates and efficient service delivery.
Results-driven professional with extensive experience in customer service, known for active listening and critical thinking. Successfully resolved customer complaints and improved service delivery standards, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medavie Blue Cross
11.2023 - 01.2025
- Resolved customer inquiries promptly, ensuring high satisfaction rates.
- Utilized CRM software for tracking and managing customer interactions.
- Collaborated with team members to enhance service delivery standards.
- Identified opportunities for process improvements within customer service workflows.
Customer Service Representative
Canadian Tire Bank
10.2019 - 10.2023
- Maintained accurate records of customer interactions and transactions diligently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Concentrix
09.2018 - 09.2019
- Managed responses to customer requests for product details, service offerings, and company insights.
- Acquired comprehensive understanding of products to provide personalized recommendations based on specific customer preferences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
PG Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
Hamilton, Ontario08-2017
Bachelor of Science - Biology
Bharath University
Chennai, India04-2016
Skills
- Active listening
- Critical thinking
- Client relations
- Customer service
- Data entry
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Sales Manager Certificate
- Insurance licenece
- Sales Essentials Certificate
- sap
Timeline
Customer Service Representative
Medavie Blue Cross
11.2023 - 01.2025
Customer Service Representative
Canadian Tire Bank
10.2019 - 10.2023
Customer Service Representative
Concentrix
09.2018 - 09.2019
PG Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
Bachelor of Science - Biology
Bharath University