GLORIA OKORO
Welland,Canada
Summary
Experienced IT professional committed to achieving company objectives through steadfast and systematic approaches. Proficient in thriving under pressure, adeptly navigating new environments and obstacles to optimize organizational reputation. Leveraging interpersonal, communication, time management, and problem-solving abilities effectively. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
Work History
FRONT DESK/GUEST SERVICE AGENT
SHERATON FALL’S VIEW HOTEL- NIAGARA FALLS ON CANADA
Niagara Falls , Canada
01.2023 - 04.2023
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
IT OFFICER II
EARTHWEL PETRO-ALLIED LTD – NIGERIA
Nigeria , Nigeria
09.2019 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Used coordination and planning skills to achieve results according to schedule
- Maintained excellent attendance record, consistently arriving to work on time.
STORE MANAGER
GLOCHIC ENTERPRISES – NIGERIA
Nigeria , Nigeria
09.2017 - 08.2019
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Completed point-of-sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Reviewed and monitored schedules, purchases, and other expenses to maintain the quarterly budget.
DATA PROCESSING TUTOR
TOWER OF IVORY SCHOOLS – NIGERIA
Nigeria , Nigeria
01.2016 - 08.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Taught data entry and simple analysis using Excel to secondary school students
- Developed and managed an Excel database for the entry and easy analysis of students' results
- Stimulated the interest of students in ICT and data processing by using visual aids and standardized audio-visual teaching materials
- Assessed students' performances through standardized examination and assessment tools consistent with school policy
- Improved students' analytical skills by introducing state-of-the-art data analysis tools.
Sales and Marketing Associate
IVORY MANAGEMENT DEVELOPMENT CENTRE – SWAZILAND
Swaziland , Swaziland
10.2014 - 11.2015
- Researched competitor marketing trends and prices using data analysis
- Supported sales staff by providing market trends, account analyses, and new product information
- Implemented advertising campaigns and prepared promotional materials
- Examined the needs, wants, and spending patterns of the target audience
- Developed promotional materials for the company that was used for marketing
- Actively engage potential clients and convinced them to access the training services offered by the company
- Maintained trainee’s database for reference purposes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor
- Built relationships with customers and the community to promote long-term business growth.
FACILITY MAINTENANCE ADMINISTRATOR
SEAWAY MALL-WELLAND ON CANADA
Welland , Canada
05.2023
- Ensured a clean, safe, and welcoming environment by consistently maintaining high cleanliness and hygiene standards
- Applied strong attention to detail in daily tasks, contributing to a positive visitor experience
- Collaborated with a team to efficiently complete maintenance and cleanliness duties according to schedules
- Engage with visitors courteously and professionally, addressing their queries and offering assistance when required
- Foster a warm and inviting environment that elevates the visitor's experience and boosts overall customer satisfaction
- Implement safety procedures and protocols to prevent accidents and injuries
- Address any safety hazards or concerns promptly
- Maintain open and clear communication with team members, supervisors, and other stakeholders
- Adapt to changing priorities and unexpected situations, such as emergencies or special events, by adjusting schedules and reallocating resources as needed to meet facility maintenance and cleanliness requirements.
Education
ADVANCED DIPLOMA - Computer Engineering Technician
NIAGARA COLLEGE
04.2024
Bachelor of Science - Computer Science
University of Calabar
Skills
- Teamwork and Collaboration
- Database Management
- Programming Languages
- Software Development
- Website Design
- Project management
- Networking
- Strong emotional intelligence
- Leadership and Time
- Attention to Details
- Ethical and Professional Conduct
- Critical Thinking and Problem-Solving
- Communications skills
- IT Maintenance
- Remote IT Implementation
- Continuous Learning
Awards
- Niagara College Presidents Honour Roll—Winter 2023
- Niagara College Presidents Honour Roll—Spring 2023
Timeline
FACILITY MAINTENANCE ADMINISTRATOR
SEAWAY MALL-WELLAND ON CANADA
05.2023
FRONT DESK/GUEST SERVICE AGENT
SHERATON FALL’S VIEW HOTEL- NIAGARA FALLS ON CANADA
01.2023 - 04.2023
IT OFFICER II
EARTHWEL PETRO-ALLIED LTD – NIGERIA
09.2019 - 11.2022
STORE MANAGER
GLOCHIC ENTERPRISES – NIGERIA
09.2017 - 08.2019
DATA PROCESSING TUTOR
TOWER OF IVORY SCHOOLS – NIGERIA
01.2016 - 08.2017
Sales and Marketing Associate
IVORY MANAGEMENT DEVELOPMENT CENTRE – SWAZILAND
10.2014 - 11.2015
ADVANCED DIPLOMA - Computer Engineering Technician
NIAGARA COLLEGE
Bachelor of Science - Computer Science
University of Calabar
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